We are looking for a driven Junior Customer Success Apprentice/intern to join our team. In this role, you will work closely with our customer success managers to learn the ins and outs of ensuring customer retention, satisfaction, and expansion. If you have strong communication skills and the ability to build rapport with clients, this is a great opportunity to gain hands-on experience in a customer-facing role.

No prior start-up experience is required (but desire to work in a high-paced company is needed). Just bring your enthusiasm to work in a dynamic role that will have plenty of opportunities for growth with the right person in place.

You’ll be joining an international, supportive and hard-working team where you can unwind with a lunchtime game of Mario Kart or look forward to after-work drinks at the end of the week.

Line Manager: Senior Customer Success Manager

Responsibilities:

• Shadow customer success managers during onboarding, training, account reviews, and other interactions with new and existing clients.

• Assist with creating and delivering customer success plans based on account needs.

•  Help monitor account usage, address concerns, and identify expansion/upsell opportunities.

• Communicate product updates, new features, and other educational information to customers.

• Develop customer health scorecards and assist with tracking key metrics like adoption, churn risk, and satisfaction.

• Contribute ideas and suggestions to enhance the overall customer experience and increase customer retention.

• Participate in ongoing customer success training and development activities

• Bring your enthusiasm to work in a dynamic role that will have plenty of opportunities for growth!

Requirements:

• Strong communication and customer service skills

• Ability to build rapport and relationships with clients

• Excellent teamwork and collaboration abilities

• Passion for providing outstanding customer experiences

• You speak both French and English at least at a professional level (advanced or native French is required)

• You are curious and motivated to learn about new technologies and the SaaS industry

• You are enthusiastic, dynamic, and detail-orientated

• You want to learn about Customer Success and Client Project Management

•  Sales or customer support experience is a plus but not required

Language proficiency (minimum): French - Advanced/Native English - Basic/Intermediate ( Our official company language )

Screening call with the CEO

1st Interview: Job Interview to see if you fit the role with Head of CS & Senior CSM
2nd: Culture & Value Fit Interview to see if you fit the role with other team members