Your Mission

As a Customer Success Manager, you will play a pivotal role in ensuring our customers’ satisfaction. By building strong relationships and understanding their unique needs, you will help them to fully leverage our clinical AI solutions in their workflows while fostering long-term partnerships.

Your key responsibilities include:

• Acting as the primary point of contact for our customers in different sales regions.

• Driving customer adoption of Gleamer’s solutions and ensuring a seamless onboarding experience.

• Monitoring customer satisfaction and addressing concerns proactively.

• Collaborating closely with Gleamer teams (Product, Sales and Operations) to raise customer needs through our internal processes and improve their overall experience to keep a high standard of customer satisfaction.

• Providing training and change management guidance to customers to ensure they maximize the value of our solutions.

• Conducting regular business reviews with clients to align on success metrics and identify opportunities for growth.

• Traveling frequently (40–60% depending on the month) to meet customers, attend events & congresses and support deployment projects.

We are looking for a proactive and empathetic individual with a customer-first mindset and a passion for making a difference in healthcare.

Key qualifications:

• A minimum of 3 years of experience in Customer Success, Account Management or a similar role.

• Strong English communication skills (both orally & written).

• Team player with strong interpersonal skills and ability to build trustful relationships with diverse stakeholders.

• Proven ability to manage multiple accounts and projects simultaneously with exceptional organizational skills.

• Willingness and ability to travel frequently across various countries.

• Previous experience in Healthcare, MedTech or SaaS is highly desirable.