As a member of the Ops team, this position will provide you with an important role in the IT Healthcare Interoperability of our solutions. As a result, the Ops Manager must have a thorough understanding of the technical stack requirements in order to properly configure and deploy the components for efficient interoperability.
Main missions and responsibilities:
Pilot all aspects of deployment projects for which you will be responsible
Identify, plan and carry out the different deployment stages
Organize and participate in meetings with customers and business partners to determine needs and assess interoperability feasibility
Monitor Deployment KPIs, adapt processes, and increase speed/quality
Address customer issues and ensure resolution, from opening to closure, including documenting action plans and coordinating with technical resources
Update SalesForce with the information needed to track deployments and support tickets
Gather customer feedback and suggest evolutions for new releases of our products.
Graduate degree in Computer Science or closely related field. You have significant experience in healthcare and information systems
Experience in technical support and deployment project management
Strong technical skills (e.g. remote control, VM, OS installation, script generation/editing)
Strong customer interaction skills and the ability to build positive relationships
Experience with networking configuration
Fluency in English (mandatory)
Knowledge of Spanish or Italian is a plus
It will be great if you are:
Adept with RHEL, Docker-compose and some knowledge of cloud application architecture.
Knowledge and experience of Linux scripting tools and command-line utilities such as bash
Experience with healthcare IT technologies like PACS, RIS, and familiarity with standards such as DICOM or HL7.
Ces entreprises recrutent aussi au poste de “Hardware Engineering”.
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