Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Role

Gorgias is looking to hire a passionate individual to join the Revenue Ops team to lead our Go-To-Market (GTM) systems team. You will be instrumental in preparing Gorgias for our next phase of growth as a fast-paced SaaS startup. Along with a dedicated team of three individual contributors, you will oversee our CRM instance, GTM tech stack, and play a critical role in ensuring data integrity throughout the organization. Collaborating cross-functionally with our data and business insights team, you will ensure timely and accurate information flow to stakeholders across all levels of the company.

What You'll Do

• Lead the strategic planning, management, and optimization of GTM systems, including CRM administration, analytics, and reporting.

• Own the CRM instance (currently HubSpot) and lead potential migration efforts to Salesforce in the next 1-2 years.

• Manage a team of GTM engineers specializing in systems aligned to Sales, Partnerships, and Customer Success.

• Work collaboratively with internal stakeholders, including data analysts and the finance team, to streamline processes and ensure system accuracy.

• Oversee and guide the team in SQL and Python-based system customizations and integrations.

• Develop a clear roadmap to address existing system challenges and proactively plan system scalability.

• Coordinate with external consultants as required to drive system improvements and migrations.

Who You are

• Proven experience managing CRM systems, ideally within SaaS environments, with a preference for HubSpot and Salesforce.

• Strong project management skills, able to oversee complex system migrations and integration projects.

• Proficiency in SQL and Python to guide and support technical system enhancements.

• Strategic thinker with the ability to develop comprehensive roadmaps for business system transformations.

• Previous experience managing teams, fostering professional growth and strategic alignment.

• Exceptional communication skills to manage stakeholder expectations and navigate organizational complexities.

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

This role will be Hybrid reporting into our Toronto Office.

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: CA$177.9K - CA$196.6K