Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Role

We are seeking a driven and strategic Enterprise Account Executive to focus on acquiring high-value merchants with $20M+ in GMV. You will play a critical role in driving revenue by securing new enterprise clients and positioning Gorgias as the premier choice for large-scale e-commerce businesses.

The ideal candidate will have a deep understanding of DTC sales in the SaaS industry, proven success with enterprise accounts, and the ability to execute ambitious sales goals independently.

What You’ll Do

• Develop and Implement Closing Strategies: Create and execute comprehensive sales plans aimed at closing high-GMV merchants, ensuring alignment with company revenue targets.

• Engage Prospective Clients: Identify and engage potential enterprise clients, understanding their needs and effectively communicating the value of Gorgias’ solutions.

• Drive Sales Processes: Oversee the entire sales cycle from lead generation to closing, ensuring a seamless and efficient process.

• Coordinate with Cross-Functional Teams: Partner with marketing, product, and customer success teams to ensure cohesive strategies and optimal support for acquisition efforts.

• Monitor Market Trends: Stay informed about industry developments and competitor activities to adapt acquisition strategies accordingly.

• Report on Sales Metrics: Provide regular updates on acquisition progress, pipeline status, and key insights to the executive team.

Who You Are

• Experienced Sales Professional: 5+ years in sales with a proven track record of success in acquiring enterprise-level clients within the SaaS industry. Ecomm experience is a plus.

• Strategic Thinker: Ability to develop and execute effective acquisition strategies based on market analysis and business objectives. You’ll be working with BDRs to craft out outbound strategy.

• Excellent Communicator: Strong verbal and written communication skills, capable of engaging and influencing C-level executives.

• Results-Oriented: A proactive approach with a focus on achieving and exceeding acquisition targets.

• Analytical Mindset: Proficiency in using CRM systems and sales analytics tools to drive data-informed decisions.

• Adaptable: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities.

Company Benefits & Perks

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: CA$134K - CA$148K