Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Role

We are seeking a driven and strategic Enterprise Sales Lead to spearhead our efforts in acquiring high-value merchants with $20M+ in GMV. Reporting directly to the CRO, you will lead a small team of 1-2 sales professionals, developing and executing strategies to secure new enterprise clients and position Gorgias as the premier choice for large-scale e-commerce businesses.

The ideal candidate will have a deep understanding of DTC sales in the SaaS industry, proven success with enterprise accounts, and the ability to lead a small, agile team to execute ambitious goals.This position will require 2 days per week in an office location in Toronto, New York or San Francisco (when you're not travelling to see customers).

What You’ll Do

• Develop and Implement Closing Strategies: Create and execute comprehensive sales plans aimed at closing high-GMV merchants, ensuring alignment with company revenue targets.

• Lead and Mentor Sales Team: Manage and develop a small team of account executives, providing guidance and support to achieve individual and team acquisition goals.

• Collaborate with Executive Leadership: Work closely with the CRO and executive team to refine acquisition strategies and establish key performance indicators (KPIs).

• Engage Prospective Clients: Identify and engage potential enterprise clients, understanding their needs and effectively communicating the value of Gorgias’ solutions.

• Drive Sales Processes: Oversee the entire sales cycle from lead generation to closing, ensuring a seamless and efficient process.

• Coordinate with Cross-Functional Teams: Partner with marketing, product, and customer success teams to ensure cohesive strategies and optimal support for acquisition efforts.

• Monitor Market Trends: Stay informed about industry developments and competitor activities to adapt acquisition strategies accordingly.

• Report on Sales Metrics: Provide regular updates on acquisition progress, pipeline status, and key insights to the executive team.

Who You Are

• Experienced Sales Professional: 3+ years in sales with a proven track record of success in acquiring enterprise-level clients within the SaaS industry. Ecommerce experience is a plus.

• Leadership Skills: Demonstrated experience in managing and mentoring sales teams, with the ability to inspire and drive performance. This is your opportunity to step into a leadership role.

• Strategic Thinker: Ability to develop and execute effective acquisition strategies based on market analysis and business objectives. You’ll be working with BDRs to craft out outbound strategy.

• Excellent Communicator: Strong verbal and written communication skills, capable of engaging and influencing C-level executives.

• Results-Oriented: A proactive approach with a focus on achieving and exceeding acquisition targets.

• Analytical Mindset: Proficiency in using CRM systems and sales analytics tools to drive data-informed decisions.

• Adaptable: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities.

Why Join Us?

At Gorgias, you’ll play a pivotal role in expanding our enterprise client base, directly impacting the company’s growth trajectory. We already have a considerable foothold in the Shopify Enterprise space, and we are investing in our product to accelerate this traction. This is an opportunity to build and lead a team that will shape the future of our enterprise sales strategy.

Perks and Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: CA$208K - CA$230K