Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The position is available in Toronto, Canada. Our work arrangement is hybrid, with a requirement of two days per week in the office.Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

What you’ll do

• Design features, API, and models for 16000 merchants and 12M shoppers across the world.

• Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers

• Collaborate with other teams within an engineering team of 100 and counting engineers

• Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components

• Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic

• Ship your features in production by yourself; we empower engineers to be as autonomous as possible

• Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria

• Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers

Who you are

• Tech Stack Proficiency: You have experience with Kafka, Relational Databases (ideally clickhouse as well) and solid skills in backend programming - we use Python, however we are openminded to candidates who are happy to use Python, but currently specialise in a different language.Ideal candidates will also have experience with Flink, but it is not necessary.

• Production Experience: You're familiar with shipping and monitoring applications in production environments using tools like Datadog or Grafana.

• Versioning: You have experience working collaboratively through a review process using versioning tools such as GitHub or GitLab.

• Handling High Traffic: You have experience building scalable, fault-tolerant web applications optimized for heavy traffic. Your expertise includes managing thousands of API calls per second and handling hundreds of thousands of queries per second (QPS) for 16,000 stores worldwide.

• DevOps Skills: You are experienced with DevOps tools and practices like Docker, Terraform, and Kubernetes.

At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply.

The team

You will join the Reporting team working on upskilling public APIs and realtime metrics that are displayed to our clients and internally. We are looking for candidates strong in analytics and working with databases and queries, with a strong product mindset.

Company Benefits and Perks

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Interview process

Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.

1. Meet one of our tech recruiters (30 minutes)

2. Meet two of our Engineering Managers (45 minutes)

3. Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)

4. Meet the CTO and co-founder (30 minutes)

After completing these steps, we conduct reference checks before extending an offer.

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!