Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Team

You'll be joining our dynamic Automate team, a cross-functional group dedicated to revolutionizing customer support in the e-commerce space. Our mission is to seamlessly automate interactions between merchants and shoppers, creating effortless experiences for both sides. The Conversational AI team consists of talented Software Engineers, Machine Learning Engineers, Product Managers, and Designers, all working collaboratively to push the boundaries of AI-driven customer support. Our primary focus is developing and refining an innovative AI Agent capable of automatically answering customer requests with accuracy and efficiency.

What You’ll Do

• Enhance and expand the functionality of the chat - we have a clear vision for the future of our product and there’s a lot to build!

• Explore and implement performance improvements.

• Work with other teams to help embed the products they develop inside the chat.

• Collaborate with other engineers, sometimes from other teams, in order to take the right technical decisions. You will insist on high standards and will instrument code with logging and unit tests, and configure monitors and alarms for the important production functionalities.

• You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify. You will provide technical consultation and brainstorm alternative ideas. You will break down project requirements into actual tasks and estimate effort.

Who You Are

• 6+ years of experience working with React and Node.js

• You’ve demonstrated ownership in previous roles/ projects

• You’ve worked in a team environment

Nice to Have

• Experience with TypeScript

• Experience with WebSocket

• Experience working on live chat features or products is a big plus!

Company Benefits and Perks

• 🏖️ 5-week vacation

• 💰 13th and 14th salary included in the offer

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ €300/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 Private healthcare covered 100% by Gorgias

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: €87.2K - €107.4K