Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Role

We are looking for a highly skilled Solutions Consultant to join our dynamic sales team. In this role, you will act as a trusted advisor, guiding enterprise clients through technical and business challenges to implement cutting-edge solutions. You will work closely with our Sales, Product, and Engineering teams to design and deliver customized demonstrations, proof-of-concepts, and technical guidance to showcase the value of our platform.

What You'll Do

• Collaborate with sales to understand customer pain points, current processes, and desired outcomes.

• Showcase our solutions through tailored demos and presentations that align with client needs.

• Configure and optimize workflows within our platform to demonstrate real-world use cases.

• Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation.

• Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients.

• Assist in crafting compelling responses to customer requests for information.

• Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.

• Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.

Who You Are

• 2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment.

• Experience working with APIs and Webhooks.

• Strong presentation and communication skills, with the ability to engage C-Level executives.

• Deep understanding of helpdesk/ticketing systems and customer support processes.

• Background in value-based selling methodologies.

Nice-to-Have

• Experience in the e-commerce sector.

• Ability to automate business processes and understand complex technical architectures.

• A passion for scaling sales processes and driving customer-centric solutions.

Perks & Benefits:

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

This role will be Hybrid reporting into our Toronto Office

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: CA$122.9K - CA$135.8K