Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Team

Gorgias finance team is looking to hire a passionate individual to join the Strategic Finance team to provide in-depth, insightful analyses to help make strategic investment decisions. This role will be focused on building deep partnership across GTM business units by focusing on our KPIs and providing critical analysis and insights to help drive related business decisions. You will be responsible for developing methodologies, dashboards, and models to enhance and maintain our reporting and quarterly budgeting.

To be successful in this role you must be data driven, have strong communication skills, and the ability to thrive in a fast-paced environment. You will drive long-term value by taking extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact. This role will report directly to the Head of GTM Strategic Finance.

What You'll Do

• Function as a hands-on, strategic partner to GTM business leaders while working directly with the Head of GTM Finance on critical business initiatives

• Support management to build, maintain and report on growth models and forecasts supporting revenue / spend optimization

• Assess key metrics across GTM functions to craft a strategy that aligns the financial model to OKRs and uncovers growth opportunities within the respective functions

• Monitor and improve GTM operational efficiency by using a variety of tools including Hubspot, Pigment and CaptivateIQ

• Work closely with our data analytics team to source and structure data, ensuring we have reliable and accurate forecasts and KPIs

• Assist in planning activities and the quarterly and annual budgeting cycles for all GTM teams

• Collaborate on all financial models to identify key investment opportunities and partner with business leaders to operationalize their budgets

• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, KPIs, and monthly forecasting cycles

• Support ad hoc strategic projections to meet business objectives

• Collaborate with Accounting on month-end close and provide detailed variance reporting to business partners

Who You Are

• BA/BS in Finance, Accounting, Business Administration or a related field

• 3-5 years of experience in investment banking, private equity or high-growth technology/SAAS company in GTM strategic finance or FP&A

• Strong track record of supporting B2B SaaS GTM teams, including, sales, customer success, partnerships and marketing

• Experience in working with CRM systems (e.g. Hubspot) for revenue analysis

• Expert Excel Skills; extensive experience building P&L, LTV, and CAC Modeling and analyzing large data sets, additionally, strong understanding of US GAAP

• Outstanding verbal and written communication skills and the ability to take extreme ownership

• Someone with a hands-on attitude and a strong desire to deliver and grow

• Basic SQL knowledge or a willingness to learn basic SQL

• Ability to multitask, work under pressure, and meet deadlines

Perks and Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!