General Role

• The CRM Executive is one outsourced job mainly focus on customer database management which are a set of practices that aim at optimizing client knowledge foundation and further empower client data to more audience within all customer touch points.

Major responsibilities:

Client Data Rights

1. Process requests from online & offline customers, ensure GDPR process implementation
2. Coach/train store/customer service center staff on customer rights policy & store process procedure

Client Data Quality

1. Manage and implement data cleaning cases
2. Optimize current process & Paris system
3. Setup KPI & coach store staff for client data collection
4. Setup all accounts usage standard in different type of usage: customer/coporate/staff/press...

Client Database

1. Collect & organize useful client data from all customer touch points
2. Setup client data structure & process flow

• Make sure the customer database is correctly segmented for targeted events or activities.
• Collaborate with other departments to ensure the CRM strategy works well for every aspect of the business.
• Develop strategies to guarantee the most efficient approach for the organization and its customers.
• Come up with creative ideas, prepare proposals, oversee the production process & execution and analyze the results.

Requirements & Capabilities:

• Bachelor’s degree required, better in a quantitative discipline (typically statistics, mathematics, econometrics, economics, or operations research)
• At least 3 years working experience in a data management or business analysis role preferred;
• Strong sense of ownership and accountability and follow-through with an ability to effectively prioritize multiple tasks;
• Strong solution finding skills, eager to learn and positive teamwork player;
• Fluency in oral and written English preferred;