Key Responsibilities:

1. Client Onboarding Assistance

• Support the onboarding and training of new clients and help manage relationships during the first month of their contract.

• Assist in organizing and delivering initial training sessions on Iceberg Data Lab’s products.

2. Client Support

• Serve as the first point of contact for basic client inquiries and assist in escalating more complex client requests.

• Follow requests Assist in escalating more complex client requests to the Research or IT teams, and track their resolution.

• Help manage and follow up on client queries, ensuring they are addressed in a timely and efficient manner.

3. Client Genius

• Collaborate with sales and marketing teams to enrich customer knowledge database and competitive watch.

• Assist in developing cross-functional projects aimed at improving customer experience.

• Help analyse customer feedback and data to identify trends and provide insights to improve offerings and service delivery.

  What We Offer:

  • Hands-on experience working with clients in a rapidly growing Fintech company.

  • Mentorship from experienced professionals in the ESG and data solutions space.

  • A collaborative work environment with opportunities to learn and grow.

  • Potential for future employment opportunities based on performance.

Required Skills and Experience:

• Currently pursuing a degree in Business, Finance, Environmental Studies, or a related field.

• Strong communication skills and the ability to engage with clients in a professional manner.

• Interest in Fintech, ESG, or data solutions.

• Good organizational skills and attention to detail.

• Ability to work in a team-oriented environment and collaborate across departments.

Apply on WTJ

1st call + interview in person