Your mission

As a key function within an innovative digital broker, the Operations team is central to leveraging and developing the capabilities of the Indeez technology platform without forgetting the importance of human involvement in providing industry best-practice claims management and customer care.

With a specific focus on capturing learnings, designing and improving processes, preparing insightful metrics, and contributing to operational improvement you will be required to assist the Operations team across all stages of executing and managing a digital insurance program. This internship opportunity will build experience in all areas of the Operations function covering project management, implementation, customer care, and account management. You will learn about the ins and outs of digital insurance programs.

Your role and impact on the business

You will be a key representative of the Operations team. You will leverage your expertise to help support Indeez’s operations and program management and contribute to the launch and servicing of insurance programs. Working closely with internal and external stakeholders, you’ll be responsible for:

• Contribution to the operations activities including the following:

  • Customer support - answering inquiries from customers and client representatives including program and product inquiries,  and being the lead representative for platform tech bugs & issues

  • Claims management - conducting initial eligibility checks, transferring claims to the claim handlers, and monitoring and coordinating claims until full resolution

  • Complaints handling - raising and monitoring of any complaints

  • Providing support in making processes and systems efficient

• Contribution to account management including the following:

  • Preparing and analyzing reports on metrics of live programs including subscriptions/enrollments, premiums, claims, customer support, SLAs, and complaints for internal and external stakeholders

  • Assist in maintaining and updating the RMC or the data dashboard

• Contribution to new programs: support the operational team in new program launches which includes assisting in project management and operational and technical set-up

What you will bring

• You are a fluent English speaker and have working proficiency in French

• You are currently enrolled in a Master 1 or Master 2 program in a university, business or engineering school

• You thrive on staying organized, improving efficiency, and paying close attention to detail

• You are goal-oriented, agile, and creative 

• Curiosity to go out of your comfort zone to learn new skills, collaborate with colleagues towards problem-solving, and meet Indeez goals

• You are flexible; we are a young startup, and you will be working on a variety of tasks

• You are a team player with strong communication skills: this is one of our 4 company values, unmissable

What we offer

• 🚀 A key moment to join one of the fastest-growing insurtech

• 🌐An entrepreneurial environment with colleagues from diverse and international backgrounds with English as our working language

• 🏢 We are located in the heart of Paris ( close to Champs Elysees )

• 🍕Restaurant tickets on a Swile card

• 🏠Hybrid workplace

• 🚉 50% coverage of your transport tickets

• 🥳Monthly team events

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Indeez is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.