Overview

ROLE PURPOSE

This role will primarily focus on the line management of the Localisation Business Partners leading the team in providing an exceptional level of customer service, managing the Localisation Project Management and their personal development. Working across Categories and Projects to identify and share best practice delivering concise and consistent Localised content to Banners, Group functions and in turn, our customers. Build strong relationships cross functionally and collaborate with key stakeholders in Group functions and Banners. Work closely with our translation partner ensure the Localisation process is optimised to provide high quality translations, speed to delivery and cost reduction.
What’s the job?

• Line management of Localisation Business Partners, developing and coaching them to fulfil their potential
• Responsible for reporting and analysis of effectiveness to include spend and volume, validation time invested and quality scores
• Investigate translation feedback from internal teams, identify root cause, take the learnings, define corrective action, and share with the relevant stakeholders to ensure accuracy of translations
• Responsible for mapping workflows and continually aiming to improve Localisation processes and quality through analysis and discussion with both the translation agency, the Localisation team, and other internal stakeholders
• Manage spend against an agreed budget, requesting PO’s and processing invoices
• Forecasts spend and resource planning through building of cost & capacity models based on average sku and word counts

Point of escalation for projects that are flagged as a risk, working across categories to find win-win solutions
What you’ll bring

• Passionate about Localised content with an in-depth knowledge of its role within a retail organisation and its importance in underpinning the customer experience.
• Exceptional attention to detail with the ability to organise and prioritise many tasks and to work calmly under pressure.
• Highly customer driven; understands the needs of both internal and external customers responding promptly and ensuring that the customer is at the forefront of their thinking.
• Commercially aware and understands the impact of their actions on the business.
• Able to deal with technical processes and able to understand multiple system requirements with a natural curiosity of how to improve operations and drive productivity and efficiencies.
• A true self-starter, decisive, flexible, and able to move with speed to implement activities and meet deadlines.
• Proven influencing skills, able to develop relationships with key stakeholder across the group.
• Build and maintain a large stakeholder network to improve the flow of communications

CORE KNOWLEDGE/EXPERIENCE REQUIRED

Essential

• Proven experience in managing Localisation projects and on time in full delivery

• Strong ability in planning and communication
• Excellent interpersonal skills

• Highly customer driven; understands the needs of both internal and external customers responding promptly and always championing the customer experience.
• Ability to communicate and influence at all levels in a multicultural environment
• Ability to work under pressure and to challenging deadlines in a changeable environment
• Line management experience
• Fluent English Language Skills
  
  Advantageous
  
  • Previous retail experience ideally within Home Improvement
  • Speak one or more group languages (French, Spanish, Portuguese, Polish, Romanian or Turkish)
  
  
  Technical Competencies
  
  Essential
  
  • MS Outlook; Intermediate MS Excel including VLOOKUP formulas; MS PowerPoint, MS SharePoint, and MS Teams.
  • CAT tools.