Rencontrez Mathieu, Head of Customer
Malou
After his experience at La Belle Assiette, where Mathieu rapidly climbed the ranks from a Business Developer to the CEO position !
With his expertise in customer relations, management, and process optimization that he landed the Head of Customer role at Malou !
Today, Mathieu focuses his efforts on continually improving customer satisfaction and developing his team's skills !
His passion for cooking is undeniable. Mathieu fancies himself as a three-star chef at home. And for him, one of the best dishes in the world is the Alsacian "tarte flambée" !
Angelica holds a Bachelor's degree in International Business from De La Salle University (Manila, Philippines) and a Master of Science in International Business from Hult International Business (San Francisco, CA) !
After working for Arthu'In and Talent.io as Growth Manager, she has developed strong strategic and operational skills !
At Malou, she has brilliantly implemented an efficient lead generation machine and continues to work on expanding the company's visibility !
Angelica is also passionate about cooking and baking, her favorite dish being duck breast with mashed sweet potatoes in brown butter!
Présentation
📱Malou empowers restaurants through digital We leverage technology and expertise to support the restaurant's growth.
Customers’ acquisition now happens online for restaurants. They need to be visible and attractive across many platforms but it requires time & expertise they don’t have. We help restaurants reach their goals since 2018! We have bootstrapped the business for 4 years, building a profitable and expert company. Then we’ve raised money to accelerate, build a strong SaaS and expand the business abroad. Cash efficiently remains part of our DNA.
We serve more than 2000 restaurants across 15 countries and have tripled our revenue last year. We plan to repeat this +300% growth in 2024.
Ce qu'ils recherchent
🏡 WELCOME HOME Louiza and Waad, the founders have been friends for over ten years, and this family-like atmosphere is reflected in the work environment. At Malou, we cherish sharing and kindness every day, and we firmly believe that we work better when we feel at home, in a friendly and reassuring atmosphere. Malouers are caring, optimistic, and generous (and yes, we're talking about homemade 🍪)! we make sure both our team and customers keep being happy together. We will never sacrifice our teammates happiness for a customer.
🎯 STRAIGHT TO THE POINT In a world flooded with information, clarity is power. At Malou, we believe that brevity, coupled with courageous honesty, is not just a virtue but a necessity. Our aspiration is not just to talk, but to talk sense. Backing every assertion with data and facts isn't just a practice for us, it's a commitment. It underpins the value we deliver at every touchpoint.
🧪 TEST, LEARN, SHINE AND REPEAT We value action and iteration, encouraging everyone to excel in delivering simple, concrete, and efficient solutions to our clients. Malou has a grand vision: to become the go-to partner for any restaurant worldwide. We're fully committed to this ambition, always aiming higher, excelling, innovating, and standing out as our purpose.
🎒 EMPOWER YOURSELF AND YOUR SQUAD We're deeply committed to nurturing and elevating our teams, valuing initiative, mutual support, and continuous learning. At Malou, a strong sense of responsibility and an understanding of one's work's impact on both clients and the company are encouraged.
👍 MAKE A DIFFERENCE EVERYDAY We aspire to have a positive impact on the world, and we empower ourselves to achieve our ambitions, always with humility and kindness.
We are looking for individuals that shares our value and ambition to make Malou the #1 partner for restaurants in top food cities in Europe and in the US.
Bon à savoir
- Development at all levels: commercial growth, new features, opening of cities and countries
- Offices located in the heart of Paris, near Montmartre, close to our customers and bars (perfect for after-work gatherings and lunch breaks!).
- Many outings to restaurants: clients often invite us!
Want to discover more about us? Instagram, Linkedin, blog https://www.gdiy.fr/podcast/louiza-hacene/ / https://podcasts.apple.com/us/podcast/7-louiza-hacene-malou-fake-it-until-you-make-it-but/id1486235664?i=1000469204623 / https://open.spotify.com/episode/4TlweEslTzn87afZFYtOdV?si=f409f69d7b244df4&nd=1