6-month Internship | Paris area | Master 1 or 2 | 1700€ monthly |

“ Nos marques sont nos titres de noblesse” Jean Paul Agon

Dive into the Future of E-commerce !

Ready to create tomorrow’s digital experience with L’Oréal? Join a dynamic and innovative universe! L’Oréal is transforming into a “digital-first” company and is looking for passionate students to join its dynamic e-commerce teams.

What makes our internships unique : You will gain practical experience in a fast-paced environment, directly contributing to L’Oréal’s digital transformation. In an ever-evolving digital landscape, we strive to stay ahead of the curve by employing innovative strategies and leveraging the latest technological advancements to shape the future of beauty.

Join our CDMO Europe team in Clichy and support our 7-person European Consumer Care team! You’ll contribute to projects enhancing customer experience and optimizing Care performance, interacting with diverse internal (Care teams, IT, DPO) and external partners.

Key Responsibilities:
• Project Management: Lead the revamp of our SharePoint site (structure, access, migration), redesign brand website contact pages (including updated consent requests), and craft compelling brand-specific response templates.
• Operational Support: Manage escalated customer cases, develop and maintain Care contact sheets for our Book of Process, and handle IT ticket creation/follow-up (including new user accounts).
• Performance Analysis: Track and update key performance indicators (KPIs) and monthly Business Intelligence (BI) data.
• Content Development: Create engaging training materials, write informative knowledge-base articles (including “known issues” from quality analyses), and synthesize factory feedback for consumer-facing communications.
• Community Engagement: Co-facilitate workshops, seminars, and a regular newsletter to strengthen the European Care community.

YOU ARE :

• Master’s student (mandatory) with a validated 6-month internship agreement.
• Fluent in French and English with excellent communication skills.
• Creative and motivated individual, passionate about digital and eager to make a real impact.
• Critical thinker combining analytical skills and innovative ideas.
• Excellent team player ready to collaborate and contribute in a dynamic environment !

OUR RECRUITMENT PROCESS :

1. Application review : We carefully review each application to identify the best talents a nd If your CV is selected , you will be invited for the second step.

2. Exploratory interview : An opportunity to interact with our recruitment team, the recruiter you meet with will be getting to know you better so they can capture the métier, division, brand and the mission in which you will be able to better express your potential !

3. Job interview : A final interview with your future manager(s) to delve deeper into your experience and aspirations.

YOUR BENEFITS :

• Competitive remuneration : €1700 gross per month.
• Exclusive benefits : Access to our employee L’Oréal online shop to buy discounted products , company restaurant, and gym.
• Professional development : Unlimited access to the L’Oréal learning platform
• One day of remote work per week.
• Hiring opportunities : 70% of our junior positions are filled by former interns - this internship could be your launchpad to a rewarding career at L’Oréal !

“As part of the recruitment process, you will be considered for positions regardless of your real or perceived gender identity, sexual orientation, visible and/or invisible disability(ies), socio-economic and/or multicultural origins, health status, age, religion, or any other characteristic protected by law. You should also feel free to share with us any information you deem useful about yourself.”

Discover the extent of our digital transformation and the innovations shaping the future of beauty : Learn more

Want to know more about L’Oréal ? Click HERE

Want to know more about L’Oréal Sense Of Purpose ? Click HERE