As a Support & Deployment Engineer/Specialist at Milvue, your primary role will involve the technical deployment and continuous support of the Milvue solution. You will handle the integration within customer workflows, whether cloud-based or on-premise, and manage API deployments with international partners. Your role also encompasses monitoring performance, managing incidents efficiently, optimizing tools and procedures, and providing excellent customer service.

Main Roles and Responsibilities:

- Perform technical deployment of the Milvue solution, including network, DICOM, and HL7 integrations, along with end-to-end workflow testing.

- Manage API deployments with international partners.

- Resolve incidents and customer tickets promptly, ensuring excellent customer follow-up.

- Monitor and maintain the performance and stability of deployed solutions using dedicated tools.

- Contribute to the development and optimization of deployment and monitoring tools.

- Improve and maintain installation and incident tracking procedures and indicators.

Degree in Engineering, Computer Science, IT, Healthcare IT, or related fields (BAC+2 to BAC+5).

Fluent in English and French.

Another language would be a plus (German, Spanish)

Good knowledge in Linux, Docker, infrastructure networking and script languages (Bash, Python).

Basics in DICOM and HL7 standards, Cloud architecture (Azure), automatisation tools (Terraform/Ansible) and medical imaging.

Good skills in project management and client relationship.

Human qualities: good interpersonal skills, strong communicator, proactive, rigorous, curious, solution-oriented.

Interviews may be conducted either virtually or in-person. The process typically includes:

- A phone call to get to know each other, discuss your background and qualifications.

- A technical interview with members of the Support & Deployment team.

- A final interview with management to discuss the role, expectations, position and salary