Modjo is growing fast, with a client portfolio that is evolving over time in volume, in client types (startups, scale-ups, entreprise) and geographies. We need a strong team to support this growth for the long run and to continue delivering the best-in-class experience to our costumers.

Join this growing team committed to creating and delivering the best possible experience. We are looking for our 6th player in order to compose our star soccer team (because yes, we aim to be minimum 11 in the months to come, and yes it’s not only for men)

You will be in charge of :

• Building and maintaining a magical customer relationship working in tandem with the sales & the product team to unlock our accounts full potential.
• Proactively identifying sales opportunities at our existing accounts and in their immediate environments.

Your daily roles to succeed :

Onboard our customer :

• Ramp up clients quickly and efficiently and ensure that they understand the value we deliver, have the best practices and become addicted to Modjo !

Manage and grow a portfolio of clients:

• Build and foster strong relationships with a portfolio of established clients via regular meetings, emails, visio that will help them always improve their use of Modjo.
• Understand client needs/requirements in order to provide forward thinking business recommendations and appropriate product/service(s) trainings
• Identify new sales opportunities within existing accounts

Be the voice of the customer within Modjo:

• Interact and coordinate with the product & sales team to provide feedback & request from clients. You have a key role in product evolution & innovation. A lot of new features and business opportunities come from our clients’ unexpected use-cases that are mentionned by the AM team.

Participate in team projects:

• Optimizing processes, integrating new tools, creating content for customers are just a few examples where you could explore the possibilities

If you want to join a young team with international growth potential, this role is for you.

Here are some required skills to be great at this job

• People person : You know how to build confidence and share good vibes
• Communication first : You are at ease with oral communication and have a flair for everything
• Structured : You are rigorous, you know how to follow a process and make it evolve.

Things that we will also look at

• First relevant experience as Account Manager / Customer Success Manager
• Full professional proficiency in English and native in French

We are looking for someone who will thrive and share our values

• Ownership : Act as if you were CEO. Reliability on your scope is key. You always strive to do your best. We count on each other and believe in each other to succeed.
• Boldness : You set high standards and are not afraid to try new things and take risks. Your ambition sets you apart.
• Team Spirit : You are taking part in a long-term team vision. Curiosity, humility and the ability to give constructive challenges are key to a culture of excellence and care. We strive to improve together.
• Fun & Serious : unbeatable team when well applied. We love a good laugh.

If you think you fit this description and would share our enthousiasm to work at Modjo, you know what to do 😃

• HR intro call
• Entretien fit + Product Tour with Léa - Lead AM
• Case study with Léa - lead AM
• Interview Côme - Co-founder