🧑‍💻 Why do we need you? 

As a Customer Care Manager, your mission is to cultivate and strengthen relationships across our portfolio of 150 small and medium-sized clients. You’ll drive value by identifying opportunities for growth through strategic up-sells and cross-sells, directly contributing to moka’s expansion and scalability. Your ultimate goal is to position moka.care as the trusted, go-to partner for all their mental health needs.

You'll be part of the Customer Care team, reporting directly to Sophia, our Customer Care Team Lead.

Client Relationship Management:

- Act as the dedicated point of contact for our SMB clients, from onboarding until renewal (~150 clients/portfolio)

- Track and analyze key performance metrics for your client portfolio, identifying growth opportunities and developing action plans that drive increased satisfaction and engagement at scale.

Process Improvement & Scalability:

- Continuously refine and optimize our support processes to boost efficiency without compromising service quality.

- Collaborate with cross-functional teams (Product, Operations, Mental Health, etc.) to develop scalable, innovative solutions that address client needs and contribute to long-term success

📇 You’re the ideal person if:

Joining us you will!

Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.

See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations

Grow as a person and learn within a team of great people

Be trusted: we hire great talents who lead us to the next level

We’ll take care of you:

- Access to moka.care: selfcare, individual & group sessions, and the possibility to test the new features in preview

- BSPCE for everyone because each one who joins us helps us to build moka

- Work-life balance: 60% at the office to spend time together and up to 40% remotely (2 days per week or 1 week per month remotely)

- Beautiful office at Bastille with sports gym & rooftop

- Swile Meal voucher card of 10€/day (restaurants, groceries and food apps): 55% covered

- ClassPass for sport & wellness allowance

- 7-week holiday policy

- Leeto, many discounts & benefits, thanks to the partnership of our CSE

- Great Health insurance: SideCare

- 50% reimbursement of your transport pass: Navigo or Veligo

- Mac or windows? You choose. We just want you to feel comfortable.

Interview process:

Our philosophy: a balanced recruitment process. We are looking for exceptional people and we know that it’s important for you to find the right company at the right time of your career.

Recruitment process

- Phone interview to understand your carrier plan and your expectations

- Who Interview to get to know your background in a deeper way

- A Case study and job focused interview to project yourself in your future day-to-day job

- And finally a Values fit interview to make sure you’ll feel comfortable at moka

- Offer and reverse interview: ask us all the questions that are important for you to make your choice

If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

moka.care is a disability-friendly company.

📇 You’re the ideal person if:

Our philosophy: a balanced recruitment process. We are looking for exceptional people and we know that it’s important for you to find the right company at the right time of your career.

Recruitment process

Phone interview to understand your carrier plan and your expectations

Who Interview to get to know your background in a deeper way

A Case study and job focused interview to project yourself in your future day-to-day job

And finally a Values fit interview to make sure you’ll feel comfortable at moka

Offer and reverse interview: ask us all the questions that are important for you to make your choice

If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

moka.care is a disability-friendly company.