About the team

Our Host Success team in London is expanding to keep up with the demand for cars on the Turo marketplace. We’re looking for our first dedicated Host Success Specialist to further accelerate our growth by building our host community and the selection of vehicle listings across the country. 

As a Host Success Specialist, you will act as the gatekeeper for our UK marketplace by owning the onboarding experience for new hosts. You will be responsible for helping us meet our supply targets and ensuring new hosts are set up for success. You’ll help us develop and test different channels and onboarding content to drive impact.

What you will do

• Manage the new host onboarding funnel in a fast-paced environment

• Present regular webinars to educate new hosts on achieving success with Turo

• Report to leadership with updates on onboarding performance

• Manage email and CRM to deliver support and insights to new hosts

• Identify and lead initiatives to meet supply strategy goals 

• Collaborate with Marketing, Operations, and Customer Support teams to support cross-functional initiatives 

• Gather host product and experience feedback and share internally

• We’re a small team in a dynamic startup environment; you may be called upon to support the Host Success team in other capacities, such as supporting live events or partner meetings

Your profile

• Bachelor’s degree (BA or BSc) preferred 

• 2+ years of relevant experience

• Strong verbal and interpersonal skills; ability to deliver webinars and manage fast-paced communication channels

• Excellent follow-through, attention to detail, and minimal need for supervision

• Ability to thrive in a fast-paced environment – you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision

• Impact driven – your performance will set the bar for host success teams globally

• Desire to expand and acquire new skills

• Positive mental attitude, high integrity, strong work ethic, down-to-earth, and a commitment to our mission

Bonus if you have

• Cover letter strongly encouraged

Bachelor’s degree (Ba or BSc), Account Management experience. Comfortable presenting to an audience.