Backed by the largest community of image creators worldwide, we provide authentic and unique content to help organizations stand out and increase their performance. As the head of Quality Assurance, you will play a critical role in ensuring that the millions of images created and/or processed by our Solution each month meet client guidelines and adhere to the highest quality standards.
Responsibilities:
Lead and manage the Quality Assurance team to ensure all images align with client guidelines and quality expectations
Work with our clients to define and digest their visual brand guidelines
Maintain a continuous watch of imagery market dynamics and trends
Oversee and optimize the delivery process to ensure timely, high-quality outputs that meet Service Level Agreements
Collaborate with clients, internal teams and external partners to streamline workflows, improve our product and ML models, automate processes, and enhance overall efficiency
Develop and maintain standardized, documented processes for client deliverables, ensuring consistency and quality across all projects
Recruit, train, and mentor team members, fostering a culture of continuous improvement and high performance
Monitor and evaluate the quality of deliverables, implementing feedback loops to address any issues promptly
Support the Sales team by defining and refining service offers, ensuring they meet client needs and fit within our operational framework
Drive innovation in quality assurance practices by staying ahead of industry trends and integrating new tools and techniques
Audiovisual Media studies, Post-production specialization
5+ years working in photo editing
2+ years managing teams
English & French full professional proficiency
Experience in a fast-paced environment, high-scale production company, or tech-oriented company
Optimization mindset, process-oriented, creative and innovative
Image knowledge, perfectionist eye, objectivity to read an image
Two calls with a manager and the COO
Business case
Call with CEO
Reference check
Proposal
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