.Your main responsibilities :

Contribution to Sales Ecosystems improvements: process design and roll-out/support to clusters

• Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue, ……) in collaboration with other departments

• Maintaining the knowledge base of processes & best practices

• Ensuring streamline communication between the CU / cluster and other departments

• Being accountable for the efficiency of the process (ex: delivery, ordering priorities, digital farming)

Sales enablement & CRM

• Ensuring that Sales Ops in Clusters and sales teams are trained on relevant topics including on tools and processes

• Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.

Continuous improvement

• Propose and contribute to business specifications for new tools & processes to provide more autonomy and empowerment to the sales teams

Business Analysis, Data Preparation, Dashboard & Reporting

• Contribute to Compensation Plan Framework execution to deliver Sales bonuses

• Collaborate with Data and BI teams to specify and expose relevant Datasets

• Building dashboard & views to support Sales Ops team and enable sales teams to monitor their business

• Provide ad'hoc reports

• Contribute to weekly reporting of the CU

• Analyze sales KPIs to suggest areas for improvements

• Contribute to Budget definition with Financial Controlling Teams

Lead Generation for Acquisition

• Contributing to setting-up sales campaigns and tracking progress and efficiency

• Contributing to the definition of new lead sources options together with other departments

• Implement and work toward automation of new lead sources processes.

• Analyze lead sources performances and suggest areas for improvement

Your future impact

In 6 months

- Support Business Leads into their Business Reporting and Analytics

- Contribute to Comp Plan execution

- Contribute to initiative to improve Customer Knowledge

- Support Sales in adopting and using our Ecosystem efficiently

And in 1 year

- Provide business Insights and recommandation for Efficiency improvements thanks to your data analysis

- Lead Transformation Initatives to improve our Ecosystem

- Insure Sales and their management is adopting efficiently our Best practices and tools

Profile description:

Skills required

• Excellent interpersonal, communication skills
• Be tech-savvy with cloud knowledge, and with marketing & customer minded
• Be highly creative, proactive, pedagogue
• Have the ability to coordinate multi-stakeholder projects
• Time management skills and ability to work under pressure to tight deadlines
• 3+ year experience in Business Analysis / Sales & Marketing Operations / Data Analysis
• Expertise on Excel (Pivot Table, Macro, Power Query, Power Pivot, Graphs)
• Knowledge in Data Management (SQL, BI Tools, ETL)
• Knowledge about CRM & Marketing automation tools