Team Description (FR OPS Performance)

We’re a tight-knit group of driven individuals who believe in learning by doing and fostering continuous growth.

As part of the FR Operations Performance team, your mission is to distill a vision for operations that aligns with the company’s business plan, and develop a resilient system performing at its maximal potential.

We thrive on open, honest feedback, because we see mistakes as stepping stones to innovation. Within our team, every project is a chance to refine our processes and deliver outstanding results. If you flourish in an environment where collaboration, ownership, and continuous improvement are at the forefront, you’ll fit right in here.

Our Key Responsibilities

• Lead and Execute: Take ownership of projects from concept to completion, ensuring timely and high-quality deliverables.

• Collaborate Cross-Functionally: Work closely with stakeholders—product, data, sales teams, other operations teams, and others—to align efforts and maximize impact.

• Innovate and Iterate: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.

• Mentor and Learn: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.

Your Missions, Your Outcomes, Your manager (Specific to the position) :

You’ll be instrumental in shaping our offers catalog strategy across all business lines, ensuring it aligns with customer needs while maximizing revenue streams.

Key Outcomes to Achieve: 

• Maintain an Up-to-Date Offers Catalog: Keep our portfolio fresh and relevant.

• Monitor Sales Performance: Track each offer’s reception among sales teams and customers.

• Drive Validation Funnel Success: Follow each product’s progress and help boost conversion rates.

• Develop Cross-Selling Strategies: Increase the average spend per customer through targeted, data-driven initiatives.

• Test New Offers: Identify and roll out solutions that resonate with specific customer needs.

You’ll work under Baudouin, who leads this domain, and Jacques, our Head of Operations, both of whom will provide oversight and support as you drive these high-impact outcomes.

What We’re Looking For

• Growth Mindset: You see challenges as opportunities and value continuous learning.

• Resilience: You view setbacks as temporary and bounce back stronger.

• Action-Oriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.

• Team Player: You thrive in a collaborative environment, value diverse perspectives, and contribute positively to team dynamics.

• Commitment: You understand that operational excellence requires flexibility, reliability, and a hands-on mindset.

• First Principles Mindset: You dissect every situation, problem, or idea down to its root causes. You seek truth without compromise, avoiding personal bias or external influence.

• Analytical: You leverage data to monitor performance, assess priorities, and weigh pros and cons of potential projects.

• Fluency in English is essential. Although we often speak French in person, all our internal communications and Slack conversations happen in English.

Why You’ll Love Working Here

• Culture of Learning: We invest in professional development and encourage knowledge-sharing.

• Supportive Environment: We celebrate wins—big and small—and treat missteps as vital learning points.

• Impactful Projects: Your contributions will shape our operations and drive the future of the company.

• Mastering tools
  • SQL & DataStudio: Your go-to for any deep-dive analysis.
  • Salesforce: Our CRM & a world leader Software.
  • Google suite: Gsheet especially
  • Notion: Stay organized and keep knowledge at your fingertips.
  • Our AI tools tailored to our business needs

What we offer :

Evolve in an international and inclusive environment: everyone has their place at Papernest, and with over 46 different nationalities, with us it's not uncommon to start your sentence in French and finish it in English o en español ¡

💸 Compensation: your talent deserves to be rewarded! Enjoy competitive remuneration for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and commitment.

🚆Transport: we'll pay 50% of your travel costs if you live in the Paris region, so you can travel with peace of mind.

🍽️ Meals: free breakfast every Tuesday, as well as an Ideel Garden connected fridge, and access to preferential prices at partner restaurants, for healthy, balanced lunches!

📈 Career development: there's no such thing as a “photocopy-coffee” intern! As a full-fledged member of the team, you're here to learn, but also to share your ideas and set up projects. We'll support you every step of the way to maximize your skills and prepare you for the future.

✨Teleworking: take advantage of 1 teleworking day a week to optimize your concentration and efficiency.

Recruitment process :

• An interview with Ava, Talent acquisition Partner (30min)
• An interview with Baudoin, Operations Lead (45min) 
• A business case restitution at your final interview (2/3h of preparation, 1h for restitution)

Are you interested in this challenge? 🙂

We look forward to meeting you! Whatever your age, gender, background, religion, sexual orientation or disability, there's a place for you here. Our selection processes are designed to be inclusive, and our working environment is suitable for everyone.

We particularly encourage applications from women. Even if you don't think you meet all the criteria set out in this vacancy, every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will consider your application with great care, because parity and diversity are essential to our success.