Get to know us

Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you!PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 10,000 clients.

Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:

Care: We genuinely care for others whoever they are, whatever they think.

Excellence: We aim to improve and achieve better results every day.

Humility : Staying humble and exchanging transparent feedback helps us to grow and improve.

Passion: We are the architects of PayFit's success.

A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work.

This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.

Location :
The position is based in Paris, France.

About the role:

Your future team:

You will be a part of the Chief of staff team composed by Business Operations Analyst, Salesforce Admins and a Support team.

Our mission is to translate business needs into technical solutions (mainly in Salesforce) that aim to deliver business value. We are closely working with diverse stakeholders from Sales, Customer Service, Marketing, Finance, Legal and Product departments.

Our Salesforce:

We are currently using Sales and Service clouds and have 650 active Salesforce users. All working in different departments for 3 different countries (France, Spain and UK).

Salesforce is integrated with several tools to enhance our users usage and productivity such as Hubspot (Lead Generation), Zuora (Quote and Billing), Outreach (Phone call and Email or LinkedIn automations), Intercom (Chat for customers), PayFit app Back-Office…

Your mission:

Within the team, you will be the part of Salesforce support. Your main mission is to help our stakeholders understand our technical solutions and find a way to resolve potential bugs they have.

You’ll be the first point of contact between our team and the internal stakeholders users who operate on Salesforce

- You’ll be responsible for identifying the source of the problem and answering our internal’s stakeholders questions and pains on the solutions we build & maintain

- You’ll be in charge of resolving bugs and escalation when needed

- You’ll be in charge of reporting an incident in case you notice an increased number of tickets on a specific topic or system failure

- You’ll validate the access request to Salesforce for non CS and Sales ICs and monitor number of licenses we have

This role is for you if: