About Pelico

At Pelico, we are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting.
Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.

Our Team:

With a dynamic team of over 120 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains.
Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.
Our work has been recognized by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).

Job Description

As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution. Your main objective is to ensure a successful delivery to our clients.

Pre-sales

• Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
• Demo our product to our prospective customers.

User onboarding

• Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.
• Conceive and articulate platform workflows to solve real life plant issues.
  
• Be the main point of contact for our users.
• Play the role of project manager to facilitate the onboarding.

First wins

• Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

Pilot conversion

• Help the team automate deployment processes and playbook to build scalability. Job profile:

Preferred Experience

Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

• A minimum of 3 years of experience in a customer-facing and operations role.
• Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives.
• Strong interest in technology with the ability to engage in informed discussions about the data analytics industry.
• Proven experience in program or project management, preferably focused on onboarding or customer-centric processes.
• Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences.
• Deep customer empathy, enabling you to listen attentively and address their unique needs effectively.
• A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving.
• Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment are a plus.
• English fluency mandatory (written & spoken),  German is a big plus.

What we offer💡

Join an exciting adventure with a lot of challenges at all levels!

• Work on a highly impactful product that users love!
• Office location at the heart of Paris (75002)
• Equity for every pelican
• Remote flexibility & 6 weeks of Work from Anywhere
• Premium health coverage : Alan Blue
• 50% meal allowance: 10€/day worked (Swile card)
• 50% public transportation or equivalent in sustainable mobilty package
• Team events every quarter

Our recruitment Process 📣

1. HR Introduction of 45 mins by GG Meet
2. Screening with VP Operations 
3. Deep dive on experiences: 1 Product demo & 1 role play
4. Restitution with Chief Customer Officer
5. Ref check & offer letter to join Pelico within 48 hours

Curious about life behind the scenes at Pelico? Check out our Instagram page!
👉https://eu1.hubs.ly/H0c94rC0