Internship Overview:
We are seeking a motivated and detail-oriented Account Management Intern to join our team and support client success efforts. This role is a unique opportunity to gain hands-on experience in account management, client retention strategies, and revenue growth in a dynamic SaaS environment. You’ll work closely with experienced professionals, learn proven methodologies, and contribute to meaningful projects that impact our clients and business directly.

Key Responsibilities:

• Client Support & Success

  • Assist in building strong relationships with clients by supporting onboarding, adoption, and engagement processes.

  • Collaborate with the Account Management team to address client inquiries and proactively resolve potential issues.

  • Participate in client check-ins and feedback sessions to align our services with their needs and goals.

• Account Growth & Expansion

  • Identify opportunities for upselling and cross-selling by analyzing client usage and identifying trends.

  • Help create tailored presentations and proposals to showcase the value of additional products or services.

  • Support the Sales and Marketing teams in executing targeted client campaigns and retention strategies.

• Strategic Account Insights

  • Assist in preparing detailed account plans and reports, including tracking KPIs like client retention rates and growth metrics.

  • Gather and analyze client feedback to identify patterns that inform product improvements and client success strategies.

  • Maintain accurate records of client interactions and updates in the CRM system.

• Learning & Development

  • Gain exposure to SaaS industry best practices in account management, customer success, and revenue retention.

  • Learn how to navigate tools like Salesforce, HubSpot, and account planning software to support day-to-day tasks.

  • Participate in team meetings and training sessions to develop professional skills and build industry knowledge.

What We’re Looking For:

• Currently pursuing a degree in Business, Marketing, or a related field (recent graduates are also welcome).

• Strong communication and interpersonal skills, with a customer-first mindset.

• Interest in account management, customer success, and SaaS business models.

• Analytical thinking and attention to detail, with a willingness to learn and take initiative.

• Familiarity with CRM tools and data analysis is a plus but not required.

Why Join Us?
This internship offers a unique opportunity to gain hands-on experience in account management within a fast-paced SaaS environment. You’ll work alongside experienced professionals, contribute to meaningful projects, and develop valuable skills to kickstart your career in client success or account management.

What We Offer:

• Hands-on experience with real clients and impactful projects.

• Mentorship and guidance from experienced account managers and industry leaders.

• Flexible work environment and a supportive team culture.

• The opportunity to make meaningful contributions and gain insights into a growing SaaS business.

If you’re eager to learn, passionate about client success, and ready to grow your skills in account management, we’d love to hear from you. Apply today!

If you’re ready to take your career to the next level and be part of a company that’s disrupting the IT market, we want to hear from you!

Joining rzilient means being part of a dynamic team that’s passionate about innovation and dedicated to excellence. Here’s what we offer:

• Professional Development: Access to ongoing training and development opportunities to enhance your skills and advance your career in marketing.

• Competitive Compensation: A competitive salary package with performance-based incentives and opportunities for career growth.

• Innovative Culture: Be part of a culture that fosters creativity, collaboration, and continuous learning, where your ideas are valued, and your contributions are recognized.

Submit your CV and a brief statement outlining why you’re interested in joining our company at hello@rzilient.club. If your application is considered as adequate, you will be invited to join a 3 to 4 steps interviewing process with opportunity to meet one member of the AM team, someone involved in marketing along with one of the co-founders of the company.

Together, let’s drive success and shape the future of B2B SaaS solutions in the IT industry!