1.0 SUMMARY OF JOB PURPOSE

Ensure customer satisfaction by a
acting as liaison for customers to the global Safran Power Units family.

2.0 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates accurate and timely communications between customers and Safran Power Units personnel in order to ensure customer satisfaction;
• Monitors production and MRO schedules to ensure delivery schedule compliance;
• Inducts customer equipment into repair process;
• Receives, reviews and acts upon solicitations, requests for quotes, customer purchase orders while ensuring compliance with export control requirements;
• Advises executive management on government contracting and procurement practices in order to ensure compliance with all applicable directives;
• Administers contracts to include amendments or extensions, invoicing and collections in order to maintain close knowledge of customer's requirements and satisfaction;
• Proactively seeks ways to improve service and bring added value to the group and customer;
• Prepares required reports for external customers, internal customers, DCMA, DCAA and others in order to comply with contract reporting requirements; and
• Travel required – 5%, including international.

3.0 SCOPE AND ACCOUNTABILITIES
Develops procedures, identifies problems, and recommends solutions to fulfill customer and company objectives. Has authority to act at his/her own discretion, with short-term review by the General Manager. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the company.

4.0 REQUIRED COMPETENCIES: Education/Knowledge/Skills and Abilities

• Excellent interpersonal skills with two to five years of related customer support experience in a technical enterprise – preferably aerospace;
• Associate's degree, or equivalent combination of education and experience;
• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint, and experience using Mapics or other ERP system;
• Initiative to look forward and seek solutions for questions the customer has not yet asked;
• Ability to multitask in a flexible environment; and
• Knowledge of professional practices, sources of information, and rules and regulations (FARs, DFARs, and export control) that must be interpreted, adapted, and applied to the unique requirements of the company and its customers.
• Demonstrate project management experience, including filing, record keeping, preparation of proposals, and knowledge of contractual agreements.