Are you a technical expert with a passion for customer engagement and solution implementation? Do you thrive in a role that bridges technology, consulting, and business strategy? As an Enterprise Customer Engineer, you will be responsible for leading the implementation and long-term success of our enterprise customers.

You will collaborate closely with technical and business stakeholders to ensure seamless integration, optimal configuration, and maximum adoption of our platform. You will also own the technical relationship post-sale, ensuring continued value realization through proactive guidance and technical expertise.

In This Role, your main responsibilities will include:

Customer Implementation & Success

• Lead the technical onboarding and implementation of our solution for Enterprise customers, ensuring seamless integration and smooth adoption.

• Design and execute deployment strategies, collaborating with customer IT, Engineering, and Business teams to ensure best practices.

• Develop customized adoption plans, dedicated trainings, and best practices for customer use cases.

• Serve as the technical trusted advisor, guiding customers on solution optimization.

Technical Leadership & Problem-Solving

• Act as a technical escalation point for complex implementation challenges

• Work closely with Product, Engineering, and Sales Engineering teams to relay customer feedback.

• Provide workshops, training, and enablement sessions to drive customer adoption and self-sufficiency.

Customer Engagement & Retention

• Monitor usage, adoption metrics, and customer health, proactively identifying areas for improvement and engagement.

• Collaborate with Enterprise Account Managers (CSMs) to develop strategic account plans and ensure high renewal and expansion rates.

•Participate in business reviews and executive briefings, demonstrating the impact of our solution on customer operations.

What You Bring to the Team

• Strong technical background in Data, Analytics & Infrastructure

• 3+ years of experience in a technical post-sales role such as Customer Success Engineer, Implementation Consultant, Solutions Architect, or Technical Account Manager.

•  Proven ability to work with C-level executives, engineering teams, and business leaders to drive technical success.

• Strong problem-solving skills and the ability to debug technical issues in complex environments.

• Consulting experience (e.g., working in firms like Accenture, Deloitte, or technical boutiques) is a strong plus.

• Ability to work in a multicultural environment and adapt to client timezone constraints.

• Fluent in English; proficiency in French is strongly preferred.

interview with hiring manager

business role play

meet the team

final interview