Customer Care Representative (Internship) - Italian speaker

Résumé du poste
Stage(6 mois)
Paris
Salaire : Non spécifié
Télétravail fréquent
Expérience : < 6 mois
Compétences & expertises
Contenu généré
Travail d'équipe
Hubspot

SINGULART
SINGULART

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Le poste

Descriptif du poste

Founded in 2017, Singulart is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, we work to promote talented artists from 120 countries and sell their work to collectors around the world.

Singulart was born from the meeting of three enthusiasts: Denis, Véra and Brice, the co-founders. Their desire to create an ambitious and passionate collective at the service of artists brought them together.

In 7 years of existence, SINGULART has become the leader of the art market in Europe and this is only the beginning.

In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Team.

Please note that the duration of this internship is 6 months.

Your responsabilities:

  • Managing all post-sale communication with your clients

  • Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients

  • Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism

  • Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience


Profil recherché

  • Fluency in English and Italian expected, additional language(s) a strong plus: Spanish and/or French

  • You have a taste for customer relations

  • You have a professional and positive communication style

  • You adapt to change and are comfortable with ambiguity

  • You have a team spirit

  • You have a strong interest in Art/Luxury sectors

  • You’re familiar with IT tools, experience with a CRM software (HubSpot) is a plus


Déroulement des entretiens

  • Interview with Rebecca, our Head of Sales

  • A business case

  • Debrief of your business case with Rebecca

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