As an Operations Performance Intern, you will play a supporting role for operational teams in their daily work to help them improve their performance and address the future challenges that will arise with Swan’s development.

✨ Your mission

Your primary mission is to design new processes, explore data, and create dashboards to model Operations and visualize performance, enhance existing tools, integrate new ones, and serve as the point of contact for other teams such as Product or Risk.

✨ Main tasks

• Design and implement new processes and automations to support the development of the Operations team

• Map and document existing processes and automations used within the Operations team

• Manage run operations to resolve tool issues, understand the root cause, provide solutions, and ensure service continuity

• Update and maintain tools used across the team, and implement new ones as needed

• Coordinate processes and new features with other teams (especially the Product team)

• Manage data requests among the team (dashboard creation and management, single-time requests) and develop new KPIs to better align with internal SLAs

✨ Your team

Curious about your future Operations Performance team? 
You’ll join our 4-person Operations Performance team and become fully integrated into Swan’s operational team. You’ll collaborate with key stakeholders within those teams as well as in Product, Risk, and Finance teams.

✨ You’re a great match if:

• You are a student in a Bachelor’s or Master’s degree program and are seeking a 6-month internship

• You have a passion for analytics as well as processes and can communicate effectively within the team

• You enjoy working in a challenging, fast-paced, target-driven, and team-oriented environment

• You are proactive, autonomous, rigorous, eager to provide solutions, and willing to roll up your sleeves

• You show an interest in the fintech environment

• You have professional proficiency in English

• Experience or interest in working with AI is a plus

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨  Perks of being a Swanee:

• Meal Vouchers: We provide a Swile card to cover your meals on work days. 🥗

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇

• Holidays: 2 days of paid leave per month. 🏝️

• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online. 🏋

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions.

• 45-min interview with Corentin, our Operations Performance Manager.

• Take-home case study.

• Final interview with Maxime the Chief Service Officer, and one of the Operations Performance team-member