At Swan, we’re revolutionizing banking as a service, and we’re seeking an Operations Performance Intern to join our team. As an Operations Performance Intern, you will play a supporting role for operational teams in their daily work to help them improve their performance and address the future challenges that will arise with Swan’s development.

As an Operations Performance Intern at Swan, your mission is to design new processes, explore data, and create dashboards to model Operations and visualize performance, enhance existing tools, integrate new ones, and serve as the point of contact for other teams such as Product or Risk.

✨ Your mission

• Design and implement new processes and automation to support the development of the Operations team

• Map and document existing processes and automation used within the Operations team

• Manage data requests among the team (dashboard creation and management, single-time requests) and develop new KPIs to better align with internal SLAs

• Challenge volume forecasts for Operations (inputs, accuracy, reliability, updates)

• Update and maintain tools used across the team, and implement new ones as needed

• Coordinate processes and new features with other teams (especially the Product team)

• Share weekly performance reviews within the team and the company

✨ Your team

In this role, you’ll be fully integrated into our operational team at Swan. The teams you’ll work with are composed of Customer Support Agents, KYC Analysts, Technical Account Managers, and Customer Success Managers. You’ll collaborate with key stakeholders within those teams as well as in Product, Risk, and Finance teams.

✨ You’re a great match if:

• You are a student in a Bachelor’s or Master’s degree program and are seeking an apprenticeship or a 6-month internship

• You have a passion for analytics as well as processes and can communicate effectively within the team

• You enjoy working in a challenging, fast-paced, target-driven, and team-oriented environment

• You are proactive, autonomous, rigorous, eager to provide solutions, and willing to roll up your sleeves

• Interest in the fintech environment

• You have professional proficiency in English

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• A 45-minute Interview with Corentin, our Operations Performance Manager

• A do-at-home case study 

• A final interview with Maxime, our Chief Service Office