The Payment group at Swan leverages industry knowledge, payments expertise, and general acumen to build and operate the banking products & platform that power money movements for all Swan financial products.

Ultimately, the group is working towards a future in which all of the complexity that comes with handling money (e.g. adopting new payment methods, booking and reconciling entries - technical vs. accounting vs. cash, integrating with banks and financial partners globally, addressing regulatory obligations, etc.) is hidden from Swan’s partners and end-users.

The Payment Operations team is accountable for the daily run of Swan’s payment operations. Specifically, we manage:

Banking Transactions (Credit Transfers, Direct Debits, Cards, etc.)

• End-to-end resolution of banking transactions-related incidents with internal (Engineering, etc.) and external (partner banks, card issuing processor, card scheme, card manufacturer, etc.) stakeholders

• Clearing vs. settlement controls and reconciliation on all payment flows

• Management of operational/day-to-day relationships with Swan’s financial partners and identification of process inefficiencies

• Execution of non-STP transactions (<0.001% of total transactions)

• Expertise and support to Swan teams (Technical Account Management, Customer Support, KYC, etc.)

Physical Cards & Chargebacks

• Physical cards stock management w. Swan’s card manufacturer

• Card disputes and chargebacks management

Regulatory Obligations & Controls

• Control of automated cash segregation processes

• Production of accounting and regulatory exports

• Production of performance/fees reports for card schemes (Mastercard) and X-Pays (Apple Pay, Google Pay) as well as ad-hoc reports

• Creation and maintenance of operational procedures

• Level-1 controls on payment operations processes & actions

✨ Your mission

• Run daily payment operations processes, actively participate in our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services

• Collaborate with other Payment Operations Analysts and help foster knowledge sharing among the team

• Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes

• Lead specific ad-hoc payment operations improvement project.

About Swan

✨ Perks of being a Swanee:

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• The best health insurance: Alan 🦭

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

✨ You’re a great match if:

• Excellent organizational and analytical abilities

• Strong written and verbal communication skills

• Demonstrated team player with a curious mindset

• Adaptability to evolving and fast-paced environments

• Professional proficiency in English

• Previous experience in a payment services provider or a bank is a plus but not mandatory

• Our ideal teammate is empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

• A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• An interview with Jan, our Payment Operations Lead

• A case study and an interview with Julien, our Head of Payment

• Peer interview