Skaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate, scale, and deliver superior banking experiences to millions of end-customers.

At Skaleet, we thrive on collaboration, creativity, and a shared passion for redefining the future of banking.

Join us in our journey to transform the financial industry!

We are constantly looking for talented individuals to help us continue developing our solution and achieve our goals: supporting financial institutions in their innovation journey.

[Job Description]

💡Contexte

As part of the Customer team and reporting directly to the Head of Account Management, you are responsible for promoting our product to our clients. Your role involves managing a portfolio of clients on a daily basis, with the goal of driving their growth by providing your industry expertise and being attentive to their needs.

👉Your missions

Client Management

• Develop and maintain an annual relationship management plan for all assigned accounts.

• Oversee the customer success journey for Skaleet clients, ensuring successful execution of their contracts (onboarding, adoption, expansion, and advocacy).

• Acquire, maintain, and document a deep understanding of managed clients, including their company structure, customers, product offerings, strategy, financials (P&L/budget, including IT), organizational chart, and more.

• Regularly identify, engage, and maintain contact with key decision-makers and stakeholders within the client organization, particularly at the executive level.

• Analyze, communicate, and ensure follow-up on key exchanges between the client and Skaleet’s internal teams (pre-sales, R&D, billing, marketing, product, executive management, etc.).

• Ensure that clients become advocates for Skaleet by maintaining high levels of satisfaction and reinforcing the perceived quality of the Skaleet solution.

Upsell & Shared Growth

• Generate and close opportunities for additional recurring revenue through deliverables defined in collaboration with R&D and the Product team.

• Drive mutual organic growth for both clients and Skaleet by leveraging data generated by the Skaleet solution and applying industry best practices.

🚀 About your future manager

Brahim is a graduate of INSEEC and began his career in the payment and consulting sectors. With a strong passion for client relations and the banking industry, he joined Skaleet in 2022, where he has successfully built long-lasting, trusted relationships with our clients.

🎉 The benefits of joining Skaleet

• Hybrid Remote Policy: Work from home 2 days per week, offering you flexibility and balance.

• 25 days of paid vacation and 12 additional days off (RTT) per year. 🌴

• The perfect health insurance : Alan Blue 🦭

• Lunch Matters: We provide a Swile card to cover your meals on workdays and Skaleet offers the meal for everyone in the office on Thursdays🥪

• An entrepreneurial mindset and strong team spirit

• Beautiful brand-new offices located in Boulogne-Billancourt, right next to Metro Line 10. 🏢

• Education: Master’s degree from a top-tier business school.

• Experience: minimum of 5 years in a fintech or a bank as an Account Manager.

• Languages: Fluency in French and English, both written and spoken.

• Interpersonal Skills: Strong ability to collaborate with diverse teams, an excellent team player.

• You are comfortable managing client relationships for software solution providers operating in SaaS mode (ERP, CBS, CRM, etc.).

• You thrive on challenges, have an entrepreneurial mindset, and enjoy the energy of scale-ups.

• Bonus Points: Previous experience in an international or European setting is a plus.

• A first video call with Maxime from the HR team to get to know each other and tell you more about Skaleet, our company culture & values (30’).

• A Second interview with Brahim (AM Director) to dive deeper into the specifics of the role (60’).

• A final interview with Matthieu (CCO) and Martin (CEO) (60’).

We look forward to discovering your profile!