Your Role :

• Responsible for the overall integrity and coherence of the program.

• Effective co-ordination of the overall program management, inter-dependencies including oversight of any risks and issues arising

• Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with state of the art infrastructure and “4 9s” (99.99%) or above SLA, that includes responsibilities of 24x7 monitoring, Incident, Change & rest of ITIL Processes

• Performance management (setting up indicators, financial follow-up: revenue / costs / invoicing, identification of deviations and setting up corrective plans, etc.).

• Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with technical and specialist standards

• Co-ordination of the new capability for the business to enable effective change and realization of projected benefits

• Works full-time on the program for creating and maintaining focus, enthusiasm and momentum.

• Build and manage senior client relationships (expectations, communications, escalation, e

• Ensuring an appropriate program or project management framework is in place, incorporating the Review Process if required

• Securing resources and expertise internally as required, for example, appointing professional advisers to support the project role

• Implementation of a communication plan with all the actors concerned (Customer, sales teams, project team, TCS management)

Your profile :

• Minimum of 15 years of experience in IT infrastructure project management and have been involved in the different phases of complex technical projects from design, sales to implementation.

• Master the AGILE method and have implemented it in projects.

• Master the concepts of the Public, Private, Hybrid cloud.

• Demonstrated in previous missions expertise in customer relationship management, including conflict resolution, management of a contractual perimeter, mission management.

• Like to work in a team, have analytical and synthesis skills, and communication to be one of strong points.

We are Looking forward to meet you!