Underdog is the leading home appliances refurbisher in France. At Underdog, we have one mission: show that industry can be more circular! If you love to have a concrete impact and work in high growing environment, join us!

The Ops team is key in our business, from product reception & repair to expedition. The Ops team run all the physical operations and manage our industrial asset scaling. The Head of Ops will work directly with Léa (COO) and Claire (CEO).

Head of Ops missions:

Build and lead a strong Ops team

• Recruit A-level Ops managers

• Lead the Ops team to ensure high performance

• Ensure that the Ops team works closely with the rest of the company to support our fast paced growth & expansion

Define Ops vision & strategy

• Build an Ops vision and playbook that will make Underdog the leader of its market

• Share this vision to COO / CEO / CMO / CSO / CTO to be fully integrated into Underdog global vision

• Build strong strategic plans to make this vision happen, and then execute them with your team

Build the most efficient operational flow

• Impulse a strong data-driven culture in your team to make sure they set up tools and dashboards to get an accurate view on operations

• Design and implement processes to optimize customer experience and financial efficiency thanks to lean management culture (with the support of your team)

• Build strong production plan to give visibility to other teams (supply & marketing)

• Own all the ops costs (labor, packaging, after-sales, transport etc)

Build the Underdog expansion

• Choose the right location for our next warehouses

• Recruit the best Floor Ops Managers to open new warehouses

• Ensure warehouse launch and ramp-up performances

We are looking for a Head of Operations who is ambitous, data-driven, able to work in the high growth environment.

Asked skills

• Data-driven: high analytical skills, ideally you master SQL

• Fast execution: you are able to take decisions fastly, you execute with efficiency

• Hands-on: you are both operationnal and able to step-up to define strategy

• Drive: you are self-drive, you are able to define a vision, decline it in plans and execute them

• Fluent in English

Required experience

• 10 years in very analytical roles (strategy consulting, finance, etc) and/or high growth environments (startups, scale-ups) and/or operations roles.

• Formation en Grande École de Commerce ou d’Ingénieur (Bac +4/5).

Ready to join? Send your application today!