MAIN ACTIVITIES :

• Serve as the first contact with users who need technical assistance

• understand the situation by asking specific questions, if necessary by reformulating the explanations provided remotely diagnose a failure (hardware or software)

• identify the resources needed to solve the problem

• guide the user through the resolution process or take control of the system remotely

• change or repair defective elements,

• Hardware installation and configuration

• Account and permission management

• Asset management

• Hardware purchase management

• users training and onboarding / offboarding

• Excellent communication skills

• be able to analyze a situation from a distance by asking the right questions

• quickly find the solutions to be implemented (remote or on-site intervention, specialized technician, etc.)

• Good understanding of computer system

• Strong Hardware skills

• Windows Server / Windows 10 / Windows 11 / Mac OS

• Active directory / Office 365 / Azure AD

• Already work on a backup and Anti-virus solution

• Team-oriented mindset with an openness to constructive feedback

• Eagerness to learn new technologies and systems

• Good understanding of security in information system

• Good English Level

Entretien RH + Entretien technique