As a Customer Success Manager, you will be the trusted advisor of your customers. You will be taking over the customer after the contract is signed.

Your main objectives will be:

• Drive usage & build amazing ROI alongside your customers

• Guarantee 0 churn

• Boost upsell/ cross sell over your portfolio of customers

Your Missions :

Therefore, your missions will be as follows:

• Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.

• Onboard key users after delivery team at Wakeo complete the setup phase

• Define and work pro-actively on achieving our “joint success planˮ & ROI with our customers.

• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health.

• Identify & close opportunities for up-sell and cross sell.

• Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.

• Nurture relationships with decision makers & champions.

• Build success stories with customers & our marketing team.

• Share valuable insights with sales team to provide key differentiators while closing deals.

• Monitor closely with our support team the level of service we deliver.

• Fluent in French and English is a must have, other language is a plus.

• Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions.

• Past experiences working with Enterprise customers in customer-facing roles including Account Management or Customer Success is a must have.

• Highly organised with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.

• You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done.

• Journeys to customers, also abroad, are not a problem for you.

• Knowledge on supply chain or transport is a plus.

We are committed to providing an inclusive work environment and welcome applications from individuals with disabilities.

Why joining us :

Wakeo is the perfect company if you want to :

• Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities.

• Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly.

• Enjoy teambuilding moments (Wakeo days, seminars…).

• Work in a hybrid way (2 to 3 days a week).

• Benefit from offices in the heart of Paris (with Gym access in the Office 💪).

• First call with Emma, out Talent Acquisition Manager.

• Experience Interview with Caroline, CSM Large Accounts.

• Case study with Quentin, CS Director.

• Meet the team ☕🍕