To support our strong growth, we are looking for a Cybersecurity Consultant on a permanent contract in Dubai… Could it be you?

Integrated into our Support team within Customer Success, you will be responsible for addressing the technical support issues of our international clients and partners, and you will also work closely with our R&D team (notably the L3 team, responsible for major client bugs).

The team is international and is based in Paris, Rennes, Madrid, Montreal, Dubai, and Germany. A team based in Vietnam covers the hours not covered by the European and Montreal teams.

The position includes two main areas: support (the primary focus, where you will start your activities) and professional services (value-added missions for our clients: architecture audits, installation and integration of our products, upgrades, specific developments…).

Good communication skills will also be important if you join us: documenting client tickets, writing reports to clients and partners to inform them of the status of their requests, regular contact with the R&D team – especially L3 – to establish action plans…

This is a technically rich position with numerous growth opportunities: managerial, expertise, or geographical mobility. Have we piqued your curiosity?

The position:

• Address incidents or requests for intervention submitted by clients and partners.

• Analyze and take necessary actions for their resolution.

• Collaborate with R&D teams to resolve incidents as needed.

• Communicate relevant information (time spent, technical risks, etc.) within the team.

• Conduct all studies assigned to you on technical projects, IT developments, and possibly pre-sales presentations at client sites or in the company’s premises.

• Participate in the different phases of a client project.

• Carry out deployments at client sites in France and internationally as a consultant.

You:

• Have solid knowledge of GNU/Linux environments, as well as Windows.

• Master the following protocols: SSH and its variants, RDP, Telnet, (Debian) HTTP(s), and have a basic understanding of networking (Firewall, VPN), databases (MySQL), and directories (Active Directory, OpenLDAP).

• Are comfortable on the phone and have good client contact (client satisfaction is our priority!).

• Are capable of having a macro vision of client infrastructures.

• Are friendly and a good fit for us!

If you recognize yourself, apply quickly!

 WALLIX is also:

• A great team (Customer Success, among others).

• A two-way evolution: you evolve with us… and we evolve with you.

• A “human-sized” company that places the integration and well-being of its employees at the heart of its concerns.

If you’re up for this exciting challenge, get ready to embark on a thrilling adventure in the world of technology at WALLIX!