Your Responsibilities

At Wellow, we’re rewriting the rulebook and transforming the everyday experience of our members into a seamless, digitalized, and close-knit journey. As part of the “City Operations” team, you’ll be steering the ship when it comes to all aspects of accommodation, daily life, and the member experience within our spaces.

Guiding the “City Operations” operation and collaborating with all key stakeholders (suppliers, freelancers, partners), your role is pivotal in ensuring the flawless execution of the member experience. Your actions and interactions are geared towards delivering a profoundly positive life experience for our cherished residents.

You’ll bring structure and finesse to operations through strategic projects, enhancing the experience through digital and operational tools that create a fluid and self-sufficient structure. As the face of the company to our hosted community, you’ll embody our values and mission.

Leveraging your expertise, you’ll develop a robust operational model as part of Wellow’s overarching growth strategy. Your insights will guide product enhancements, safeguarding the success of our expansion in Paris and on new horizons.

Your Missions

• Operations: From A to Z, you’ll orchestrate the accommodation operations and accompany our members through their daily lives. Your seasoned expertise will uncover pathways for enhancing the member experience. By embodying the company ethos, you’ll establish a profound and enduring relationship of trust with our members, fostered by open and interactive communication.

• Project Management: You’ll architect the elevation of the member experience through the creation of innovative projects and tools, ensuring a seamless quality experience even during periods of expansion.

• Quality and Customer Success: The pulse of member satisfaction and feedback will be monitored by you. You’ll harness the energy of positive experiences and oversee corrective measures where needed. Collaborating seamlessly with other operational departments, you’ll orchestrate the execution of these actions.

• Leadership and Mentorship: In this role, you’ll recruit, select, train, and mentor the enterprising individuals who will assist you in your operational endeavors.

• Strategic Vision: Casting a strategic lens, you’ll sculpt the “City Operations” division, steadfastly committed to delivering the ultimate life experience to our cherished members. Defining the roadmap and its pivotal priorities will be your compass.

• Digital and Tech Savviness: Enhancing your operations with digital tools, you’ll maintain full control without requiring any developer skills—rest assured, it’s all within reach.

Being a part of Wellow also means

• Embracing a dynamic, international environment with a clear and defined mission.

• Gaining direct insight into the impact you bring to the community experience.

• Claiming the mantle of leadership over your operations and contributing to the company’s future.

• Participating in a cross-functional organization where your ideas and motivation take center stage.

• Immersing yourself in member experiences during city events.

• Becoming a vital part of a close-knit team and engaging in versatile tasks.

• Flourishing in an entrepreneurial atmosphere ripe for testing your ideas.

• Enjoying a work framework tailored to your aspirations.

• Unleashing your potential to explore new horizons and rapidly advance within a high-growth environment.

A Note on Diversity @ Wellow

Our team is a tapestry woven with individuals from diverse backgrounds. We stand poised to continuously challenge our professional recruitment standards, for we firmly believe that talent flourishes in myriad forms and origins.

You’ll shine brilliantly in this role if you’re someone who:

• Embraces precision, structure, and organization.

• Possesses exceptional interpersonal skills, brimming with empathy and a listening ear.

• Thrives on engaging with others and creating uplifting experiences.

• Demonstrates outstanding verbal and written communication skills in both French and English.

• Reacts promptly, wears a smile like a second skin, and operates with methodical finesse.

• Revels in taking initiative and nourishes curiosity.

• Embodies assertiveness and creativity.

• 30min call to introduce each-other

• 1h physical meeting to know more about you and let you know about the position

• 1h case study to go in-depth with your skills and the day-to-day job

• 30min coffee meet-up with the team