As Team Leader of the Account Management team at Welcome to the Jungle, you will lead a team of Account Managers with different levels of seniority and will be responsible for driving team performance.

The Account Management team is responsible for the commercial aspects: subscription renewals, generating upsell and presenting our additional features. This team will work closely with our Customer Success Managers, whose role is to advise and support our clients in their employer branding projects.

Main responsibilities

Team Management & Development

• Lead, coach and develop a team of Account Managers

• Monitor performance metrics and provide regular feedback

• Conduct performance reviews and create development plans

• Ensure knowledge sharing and best practices across the team

Commercial Strategy & Performance

• Define and implement upsell strategies across the portfolio

• Monitor and optimize team’s performance on renewals and upsell opportunities

• Analyze team data and KPIs to identify areas for improvement

• Contribute to product and pricing strategy improvements

Process Improvement & Cross-functional Leadership

• Design and implement agile processes to enhance customer experience

• Lead cross-team projects impacting department and company success

• Create frameworks for efficient collaboration with Onboarding, Success, Sales & Product teams

• Drive process optimization initiatives to improve efficiency and productivity

• Establish feedback loops between customers and internal teams

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

We invite you to apply if you are motivated and interested in HR / Tech environments and if :

• You have 8+ years experience in Account Management/Sales, including 2+ years in Team Management

• You have a proven track record in leading commercial teams to exceed target

• You possess strong analytical skills with data-driven decision making

• You have experience in process optimization and cross-functional project management

• You demonstrate excellent stakeholder management and communication skills

• You are fluent in French and English

We value:

• Your ability to adapt management style in a fast-paced and rapidly changing environment.

• Your experience in implementing scalable commercial processes

• Your agile mindset and innovative approach to problem-solving

• Your ability to collaborate with other teams and departments acting in the interest of the company & our clients