Be the Key Ingredient in Our Recipe for Success!

At Zenchef, we believe our Customer Care Specialists are the secret sauce to delivering exceptional experiences. By joining our dynamic team, you’ll be adding your unique flavor to a global mix that keeps our clients happy, engaged, and supported. Together, we create an extraordinary dining experience for our clients—and you’ll be the one who makes it unforgettable.

Meet the team

We’re not just a customer care team; we’re the heart of Zenchef’s commitment to client satisfaction. Our role extends beyond problem-solving—we’re the vital link between our customers and our product team, influencing the product roadmap to meet real-world needs.

Your Role: Elevate the Customer Experience

As a Customer Care Specialist, you’ll take ownership of providing world-class support through multiple channels (calls, tickets, and messaging). You’ll play a key role in ensuring our customers feel heard, valued, and supported, while contributing valuable insights to shape the future of Zenchef’s offerings.

What You’ll Be Cooking Up (Key Missions)

• Be the Face of Zenchef: Represent our brand as a friendly and knowledgeable expert in every interaction, leaving customers feeling impressed and valued.
• Master the Product: Develop deep expertise in Zenchef’s features and tools to deliver accurate, effective solutions.
• Solve with Speed and Precision: Handle tickets, calls (inbound & outbound), and messages with a focus on quick resolutions and delighted customers.
• Build the Knowledge Base: Enrich our internal resources by sharing valuable customer insights and feedback.
• Shape the Future: Act as the voice of the customer by providing actionable feedback to influence Zenchef’s product roadmap.

Why Zenchef?

- A collaborative and supportive team culture.

- Opportunities to grow, learn, and make a tangible impact.

- Be part of an innovative SaaS company shaping the future of restaurant management.

Requirements:

• You already have experience in customer relations B2B.
• You are able to synthesize, and you can efficiently process a large volume of requests by targeting and responding quickly.
• Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives.zz
• Patient and pedagogue, you are able to drive customers clearly to solve a request.
• You are fluent in French, English and Dutch (read, write & speak).

You’ll be our rock star if

• You already have experience in Food Tech
• You speak a fourth language (German, Italian, Portuguese or Spanish)

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

Our Values

At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.