Joining APRIL and taking care of the future means: 

- choose a profession you can be proud of: "simply accompanying and protecting you at every moment that counts" is the mission and raison d'être shared by all our employees, 

- develop your expertise in a fast-changing environment, at the crossroads of innovation and customer experience: our ambition is to be a digital, omnichannel and agile player, championing the customer experience,

- get involved with a committed company: joining us means becoming part of a responsible group that acts as a corporate citizen by focusing on 4 key areas (health, carers, education and the environment) with a real, positive impact on society. 

We are committed to promoting jobs that respect diversity and difference, open to everyone.

RoleOverview:The Head of Business Solutions will be responsible for designing,implementing, and optimizing business solutions, with a focus on customerexperience and business processes for International Private Medical Insurance.

Key Responsibilities:

• Strategic Leadership & Team Development: Build, manage, and develop competencies in a high-performing international team of Product Owners, Project Managers, Process Specialists, Analysts and Consultants.
• Standard Solutions Roadmap: Define the roadmap for standard IPMI-related solutions, ensuring alignment with business priorities, market demands, and stakeholders’ expectations, while anticipating future needs and technological advancements.
• Solutions Design and Delivery: Design and build standard business solutions that cater to clients, insured members, distributors, insurance partners, medical providers, and internal teams.
• Documentation & Training: Document and package standard solutions, including product sheets, user guides, demos, and training resources. Lead training initiatives to empower business teams to effectively market, deliver, and operate solutions.
• Process Definition & Implementation: Provide high-level business processes for implementation of standard solutions. Facilitate the roll-out of standard insurance products and key account projects.
• Costing & Optimization: Measure and optimize the performance of both user interfaces and business processes, ensuring continuous improvement and alignment with business goals. Evaluate the cost to implement and operate business solutions.
• Tailor-Made Solutions: Conduct gap analysis and feasibility studies to implement specific solutions for some clients, ensuring that unique requirements are met while maintaining alignment with our standardization strategy.
• Innovation & Market Awareness: Watch industry trends, emerging technologies, and market shifts in health and financial services, driving innovation across digital experiences, insurance, and business solutions.

Keysuccess factors:

• Customer Experience Focus: Prioritize relevance, user-friendliness and customer experience in all solutions, ensuring a seamless, intuitive interface for end users, both external and internal.
• Cross-functional Collaboration: Work closely with cross-functional teams, including technology, project management, IT support, business development, sales, marketing, operations and finance, to deliver high-quality business solutions.
• Stakeholder Management: Manage relationships with key internal and external stakeholders, ensuring alignment and the successful delivery of business solutions.

Qualifications:

• Master’s degree in Business, Computer Science, or a related field.
• 12+ years of leadership experience, including Consulting, Digital / Product, Project management, process optimization, and solution marketing in digital or technology sectors. Insurance industry experience is a plus.
• International profile and experience, with proficiency in both English and French. Ability to travel regularly to our offices in Europe and Asia. Personal experience as expat is a plus.
• Proven ability to design and implement business solutions, with a focus on conceptualising standard solutions and designing efficient customer journeys.
• Leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• A strategic mindset with a focus on long-term business growth and innovation.
• Strong analytical skills with the ability to make data-driven decisions.
• Familiarity with product management tools and methodologies (e.g. Product roadmap, Agile, Project management, Solution marketing).