At Bodyguard.ai, we protect online communities from toxic content using cutting-edge AI. Our mission-driven tech is trusted by world-renowned brands, elite sports organizations, leading media companies, gaming giants, and top social apps.

As a Senior Customer Success Manager, you will take full ownership of a portfolio of high-profile clients, ensuring they derive maximum value from our platform. You will act as a strategic advisor, drive adoption, and contribute to revenue growth through deep engagement and consultative account management.

✨ Your Mission

🔹 Be the trusted partner of our customers

• Develop and execute strategic account plans to maximize customer satisfaction and retention

• Build and maintain strong, consultative relationships with senior stakeholders

• Conduct executive business reviews and strategic planning sessions

• Provide insights on industry trends, competitor activity, and evolving customer needs

🔹 Drive customer growth & retention

• Identify and capitalize on upsell and expansion opportunities

• Proactively mitigate risks to prevent churn and enhance client loyalty

• Collaborate closely with Sales and Product teams to align customer needs with our roadmap

• Leverage data analytics to drive engagement and measure success

🔹 Enhance Customer Success processes

• Lead initiatives to refine and scale customer success strategies

• Mentor and support junior team members, fostering best practices in customer engagement

• Optimize internal workflows to improve efficiency and client experience

🎯 What We’re Looking For

✅ 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS

✅ Experience managing enterprise or strategic accounts in fast-paced environments (startups, scale-ups, SaaS)

✅ Strong background in luxury, media, sports, gaming, or global consumer brands is a plus!

✅ Exceptional relationship-building skills with C-level and senior stakeholders

✅ Data-driven mindset with a strategic approach to client management

✅ Strong leadership, problem-solving, and negotiation abilities

✅ Autonomous, proactive, and results-oriented

✅ Passionate about Tech for Good and creating safer digital spaces

1️⃣ Intro Call (30-60 min) – Chat with Manon (Head of HR) 

2️⃣ Strategic Deep Dive (45 min) – Interview with Jean-Baptiste (Head of Sales) 

3️⃣ Business Case (1h) – Solve a real-world challenge with Jean-Baptiste & Clémence (CSM) 

4️⃣ Leadership & Culture Fit (1h) – Meet the executive team and key stakeholders

Ready to make a difference? Apply now and let’s build a safer digital world together!