The Sales Tools BI Product Owner will act as the business representative responsible for defining needs, priorities, expected benefits, and the roadmap for sales tools and technologies used across the organization. This role ensures that sales tools, including CRM, CPQ, contract management, invoicing, and other systems used in the customer journey, are optimized to support sales processes and drive productivity. The role includes responsibility for the global management, training, and adoption of these tools and technologies, and involves close collaboration with the sales team and other stakeholders.

Key Responsibilities:

Sales Tools & Technology Management:

• Manage the selection, implementation, and maintenance of all sales tools and technologies (CRM, CPQ, Contract Management, Invoice Management, etc.) used throughout the customer journey.
• Ensure that the sales team fully utilizes these tools to enhance their productivity and streamline processes.
• Stay up to date on new sales technologies and make recommendations for upgrades or changes to meet evolving business needs.

Product Ownership:

• Serve as the ongoing Product Owner for all sales tools and software solutions, ensuring their alignment with business goals and continuous improvement.
• Define and prioritize needs, expected benefits, and the roadmap for these tools.

Training & Adoption:

• Develop and deliver training programs for the sales team to ensure proficiency in the tools.
• Drive user adoption by demonstrating the value of the tools and providing ongoing support and guidance to the team.

Sales Workflow Optimization:

• Optimize sales workflows by ensuring tools are integrated and used effectively.
• Oversee integrations between sales tools and other platforms, including marketing automation, ERP, billing, and contract management systems.

Performance Metrics:

• Measure and drive improvements in sales productivity, sales revenue growth, and process efficiency using sales tools.
• Track and report on key performance indicators (KPIs) such as Tool Adoption & Usage Rates, Training Completion Rates, and Cost of Sales Operations.

• Minimum 5+ years’ experience in a Product Owner, Sales Operations, or Sales Tools Management role, preferably within a business information or technology-driven environment.
• Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics), CPQ, contract management, and other sales technologies.
• Proven ability to lead tool implementation projects and drive adoption across sales teams.
• Strong written and verbal communication skills, with the ability to train and influence cross-functional teams.
• Strong problem-solving skills and the ability to analyze data to drive decision-making.
• Experience managing projects from conception through execution and post-implementation support.
• Bachelor’s degree in business, Marketing, Information Systems, or related field.
• Certification in Product Ownership or Agile methodologies (preferred).
• English, written and verbal