🚀 Missions

Within the Customer Success team and in connection with all Dashdoc teams:

• Onboard SMB clients on Dashdoc TMS and help them quickly achieve gains

• Participate in product improvement through customer feedback and involvement in customer support

🎯 Goals

• Build a trusting relationship with the client’s teams and ensure their satisfaction.

• Train and support your clients during their onboarding so that they achieve usage of Dashdoc in less than 3 months.

• Minimize client churn.

• Contribute to product improvement through customer feedback, proposing solutions to expressed issues.

• Contribute to user satisfaction by participating in customer support.

🌟 Benefits of the mission

• Travel to client sites, with a wide variety of topics and stakeholders.

• Significant impact for Dashdoc and for the development of our clients.

• Autonomy and growth. You will join a close-knit team within a rapidly growing company.

• Ability to understand the product and the clients’ business.

• Share the company’s values: Care, Ambition, Passion, Speed.

• Good interpersonal skills, listening, empathy, and patience.

• Proactivity and rigor, ability to propose solutions.

• Good written and verbal communication skills, ability to conduct training sessions.

• Written and spoken English.

• Driver’s license (B) - mobile (maximum 2 days/month).

• Bonus: You have knowledge of road transport, have been a driver in freight transport, or have experience as a transport operator.

Compensation:

• Based on profile

• Meal vouchers

• Free health insurance

• Quick intro call (20 min) to get to know you and your career goals.

• Deep dive (1 hr): Chat about your experience and expertise

• Study case (1.5 hrs): Show your problem-solving skills.

• Reference calling : Discussion with managers from your previous experiences.

• Final chat with our CEO: Let’s make sure with Benoit (our CEO) it’s the perfect fit!

The whole process should not take longer than 2-3 weeks.

At least one of these steps will take place at the office !