🚀 Missions

From our office in Nantes, you will be part of the Customer Success team and you will work with all teams.

Your role is to ensure our users are able to work daily with our tool, by answering the incoming requests (chat, mail, phone) at level 1 :

• you have a perfect relationship with our users through the support

• you answer to the questions about the use of the web app, aligned with the time and quality targets

• you dig and qualify the technical problems. If necessary, you send then to level 2 for deeper investigations.

• you contribute to product improvement through client feedback.

• you share with the other customer success managers the issues faced by their customers

• you contribute to a up-to-date help center and documentation

🌟 What you will love

• A wide variety of topics and all-level contacts

• High impact for Dashdoc and our clients’ business

• Autonomy and personal growth. Join a close-knit team within a rapidly growing company.

• Aligned with the company values : Care, Ambition, Passion, Speed

• Customer oriented : sense of service, empathy, patience.

• Product and tech-oriented : attraction for complex saas products, ability to connect business need with product solution. You have a first experience in support for a saas product

• Excellent communication skills : excellent written and spoken skills, ability to write without spelling mistakes and to talk to different kind of stakeholders.

• Organisation and reactivity : ability to manage multiple topics and prioritize between different tasks.

• Problem-solving : proactivity, ability to propose solutions. Rigor in the follow-up of problem resolution

• Language : you are fluent in French and Spanish, and can work in English (written and spoken).

• Bonus : you know the transportation, logistics or supply chain market

• Quick intro call (20 min) to get to know you and your career goals.

• Deep dive (1 hr): Chat about your experience and expertise

• Study case (1.5 hrs): Show your problem-solving skills.

• Final chat with our CEO: Let’s make sure with Benoit (our CEO) it’s the perfect fit!

The whole process should not take longer than 2-3 weeks.

At least one of these steps will take place at the office!