Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

About the role:

We are looking for a Senior DevOps/SRE Engineer  to evolve our Hybrid Cloud SaaS platforms, including on-premise infrastructure in Paris and Germany, and public clouds (AWS/GCP/OVH). Ensure high security and availability (PCI-DSS, HDS).

Join our 10+ members Ops team to manage operations and architecture for Diabolocom's service. We handle deployment and maintenance of our SaaS platforms on a Hybrid Cloud, combining on-premise infrastructure in Paris and Germany with public clouds (AWS/GCP/OVH).

Our infrastructure ensures high security and availability (PCI-DSS, HDS). We're evolving from Proxmox-based VMs deployed via Ansible to a Kubernetes architecture with ArgoCD. You will maintain legacy systems while building new solutions with state-of-the-art technologies.

Our legacy infrastructure includes full IaC management, with servers and VMs booted over PXE using Ansible playbooks.

Responsibilities:

·       Co-architect Kubernetes infrastructure

·       Develop PoCs for new solutions.

·       Manage legacy and new infrastructure.

·       Propose and implement upgrades.

·       Ensure scalable, secure operations without SPoFs.

Requirements:

·        Innovative, tech-savvy, master Ansible, Docker, Linux (Debian).

·        Experienced with Bash scripting.

·        Fluent in English, strong interpersonal skills.

·        Autonomous problem-solver.

Technical Stack:

·       Kubernetes, Ceph, Nginx, HAProxy.

·       Ansible, Terraform, Proxmox, PXE-booted VMs.

·       Netdata, Prometheus, Grafana.

·       Docker, Docker-Compose, PostgreSQL and RabbitMQ

·       Gitlab, Sentry, Harbor, Cert-Manager, and more.

·       Bare metal (90%) and AWS cloud.

·       Slack, Google Suite, Python, Bash scripts.

Nice to Have:

·        Kafka and ClickHouse

Benefits:

·       Relocation to Paris

·       Valued contributions and idea-sharing environment.

·       Multicultural team from 8 countries:: France, Germany, Spain, USA, UAE, Brazil, UK, and Italy.

·       Premium IT equipment

·       Team building events (e.g., Ibiza, Porquerolles).

·       Growth opportunities and impactful work.

Recruitment Process:

·        Test challenge 

·        Call with a Talent Acquisition Manager

·        Tech interview with SRE team

·        Tech interview with CTO

·        On-site interview with the team

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.