We are looking for our Head of Account Management to join Greenscope, a leading greentech company in sustainable metrics and ESG reporting.

We are seeking a passionate and experienced manager to lead our team and ensure customer satisfaction, retention, and loyalty. You will join a dedicated team committed to excellence within a dynamic and stimulating environment.

• Develop and implement Account Management / Customer Success strategies aligned with company goals and client expectations.

• Lead, coach, and motivate the Customer Success team to maximize customer satisfaction, ensuring support and follow-up for each client.

• Establish and monitor KPIs to evaluate client satisfaction, retention, and success, driving action plans to optimize these metrics.

• Work closely with sales, marketing, product, and support teams to ensure a consistent and seamless client experience.

• Oversee and improve customer management processes, from onboarding to long-term engagement, while identifying opportunities for continuous improvement.

• Represent the client’s perspective within the company and actively participate in strategic discussions to anticipate future needs.

• Manage strategic accounts, supervise renewals, and contribute to upselling and cross-selling initiatives.

Desired Profile:

• Exceptional interpersonal skills and excellent communication abilities, along with a deep understanding of the norms in demanding environments (Our contacts are CEOs, CFOs, and ESG directors from financial institutions and large French and international corporations.).

• Exceptional leadership and team management skills: you can inspire, coach, and develop your team members.

• Previous significant experience in Account Management

• Strong client orientation with proven ability to turn customer satisfaction into a growth driver.

• Strong data analysis skills and KPI management abilities to drive performance and make informed decisions.

• Preferably, you have experience in selling technological or consulting solutions, and in ESG.

• Adaptability and strategic thinking to thrive in a dynamic environment and support the company’s growth.

🎖️ Academic & Foreign Languages:

• Master degree from a business or engineering school (or equivalent university degree).

• C2 levels in English + Fench is required. (Bilingual proficiency in both languages).

• 3 Interviews

• Recruitment process completed in a maximum of 3 weeks.

• If you are passionate about the ecological transition, have solid experience, and want to actively contribute to our mission, we would love to discuss this opportunity with you.

  Apply today by sending your CV and a cover letter.

  Join Greenscope and help build a more sustainable and responsible future!