Your Ownership? 💪

As a KYC & Operations Specialist, you will join the Ops team, whose global mission is to deliver the best user experience for our various services by activating and supporting our merchants throughout the use of our solutions, implementing and executing numerous processes that enable our solutions to function, as well as performing various risk and compliance controls.

Ready to take on this exciting challenge? 🚀

As a true guarantor of our customers’ and merchants’ satisfaction, your responsibilities will include:

1/ Customer Onboarding & Support:

• KYC analysis and validation

• Multichannel follow-up with our customers and merchants (emails, phone), and customer support

2/ Credit Management:

• End-to-end debt collection

• Verification and validation of merchant supplier payments

3/ Business Operations & Process Optimization:

• Participation in the optimization of all our operational processes

• Completion of ad-hoc operational tasks with high business impact

The little extra of our offer

• Challenging and evolving responsibilities to help you gain the maximum skills from this experience

• A unique opportunity to discover a French early-stage startup in hyper-growth, expanding internationally, and to work with international teams

Your Profile? 🦸

• Bachelor’s degree or equivalent (Bac +3), with at least 2 years of experience in a similar position. Prior experience in fintech or financial services is a plus.

• Problem solver: you know how to be autonomous, calm, and composed when solving complex situations

• Proactive: you take initiatives to challenge the status quo

• Organized: you can handle multiple tasks simultaneously while meeting your deadlines

• Entrepreneurial mindset: you enjoy starting from scratch

• Agile and flexible: you adapt easily to a fast-paced, high-growth environment

• Fluency in both English and French is mandatory

Your perks? 💵

• 💲A salary of 35K€ and BSPCE

• 💻 A flexible remote work policy

• 🗼An office in the heart of Paris, Place de Clichy

• ☀️ Free access to our coworking spaces based in Barcelona and Berlin

• 🦸🏻 A team of experts, united and driven by a common passion for company development

• 😎 A warm working atmosphere, with plenty of downtime: ice-breakers, regular team-building activities, afterworks, team lunches, seminars, etc

• 🥗 Meal vouchers to enjoy your lunch every day

• 🔥A unique opportunity to develop skills in a rapidly growing international environment.

Your hiring process? ⏰

Get ready! You’ll have 4 steps to go through in a short amount of time to receive an offer ;)

• 30’ video call with Maëlis, our Talent Acquisition Specialist

• Business case with your manager Pierre, the Lead Operations

• Interview with Ahmad, Miguel & Myriam, your peers

• Meeting with the Lead HR, Anne-Béatrice

Practical details:

• Permanent contract

• Availability: ASAP

• Based in Paris

• Fluency in English