Manage the portfolio of customers that will be entrusted to you by accompanying them in the daily use of the Nfinite service:

• Proactively propose action plans to simplify the customer experience and remove any identified friction

• Measure on a regular basis:

  • Customer satisfaction level (NPS)

  • the value provided by Nfinite to the Customer (ROI)

• Create a relationship of trust with your contact persons & C-levels

Be accountable for the generation of Nfinite revenues, from the identification of the opportunity to the deal closing, through:

• Contract renewals

• Upsell

• Cross-sell (within the same geographic area)

Be the ambassador of the Nfinite platform to your customers: 

• Proactively propose action plans to reinforce their knowledge of the platform and the use of its capabilities

• Analyze the user experience and propose improvements, in close collaboration with the Nfinite product teams

• Train and support the customer in their daily use of the Nfinite platform

Be the voice of the customer within the Nfinite organization - in particular with: 

• Product & Tech teams:

  • Seize the opportunity of each Customer’s feedback to contribute to the development of the Nfinite roadmap

  • Organize workshops between Customers & Nfinite Product / Tech teams when necessary

• Teams in charge of creating 3D models (“Digital Twin”) for our customers:

  • Ensure a good understanding of the customer’s issues and expectations on the part of the Nfinite teams in charge of the production of 3D models

  • Ensure a good understanding of Nfinite’s internal processes by the client

  • Work in close collaboration with the Nfinite Project Managers in charge of creating the models

  • Alert internally in case of risk with regards to delivery schedules

• Work in close collaboration with the Solution Engineer to ensure the correct implementation/integration of Nfinite’s services to our clients

• Work closely with the Account Executive to ensure an ongoing business relationship

Manage cross-functional projects to improve the overall experience of our customers (e.g. deployment and maintenance of a new public Help Center for our customers)

Must-have skills: 

• You must be fluent in English and French

• You must have prior experience with B2B customers

• You have a strong customer orientation

• You are organized and you like to work on several different projects

• You are curious, able to listen, learn and teach 

Nice-to-have:

• German is a plus